Lana Hover

• Designed practical exercises that allowed students to apply theoretical knowledge in real-world scenarios.
• Managed administrative tasks such as grading papers, tracking attendance, updating records, and submitting reports promptly and accurately.
• Contributed to higher graduation rates by providing individualized attention and assistance to struggling students.
• Stayed current with industry trends by attending continuing education courses and conferences, incorporating new insights into lesson plans.
• Introduced interactive activities like role-playing exercises to simulate real-life patient interactions effectively.
• Monitored student growth and learning through hands-on activities and exams.
• Led dynamic demonstrations of dental procedures, promoting student understanding and skill mastery.
• Maintained a well-organized and engaging classroom environment for optimal hands-on learning experiences.
• Supported students in developing essential soft skills such as communication, teamwork, and critical thinking to succeed in the dental field.
• Evaluated student performance through assessments, providing constructive feedback for continuous improvement.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.

• Met customer needs through polite, friendly and attentive service.

Helped customers complete purchases, locate items, and join reward programs.

• Worked with other associates to support cashiers and management needs.
• Cleaned and sanitized cashier workstation and scanning area.
• Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
• Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
• Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
• Bagged items securely to minimize breakages and reduce losses.
• Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
• Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
• Collaborated with team members to maintain a positive work environment and boost employee morale.
• Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
• Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
• Replenished shelves regularly to meet customer demand and maximise sales.
• Trained new cashier team members in customer service and money handling processes.