Lana Howell
McKinney,TX
Summary
Dynamic and self-motivated professional seeking to leverage and expand skills in a challenging role within a forward-thinking organization, fostering personal and professional growth. Known for generating positive energy and delivering exceptional customer service while consistently exceeding client expectations. A strong commitment to collaboration and problem-solving drives success in team environments, contributing to enhanced customer satisfaction and operational efficiency.
Overview
46
46
years of professional experience
Work History
Administrative Assistant to Athletic Director
Princeton ISD
09.2012 - Current
- Perform a wide variety of clerical and secretarial duties to organize, coordinate and schedule athletic activities
- Provides administrative support to the athletic office
- Interacts with administrators, parents, coaches, and student athletes on a daily basis
- Ensure all coaches have met all requirements for employment with HR
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Schedule and confirm game schedules including travel arrangements for 37 coaches
- Facilitate all promotional athletic functions and provide purchase orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
HR Fix
01.2009 - 01.2012
- Created online testing and training to ensure companies are compliant with federal and state regulations
- Audited company handbooks, posters, forms to ensure all companies were compliant
- Responsible for multiple phone hotlines
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Advancement to Accounts Payable Specialist
Princeton ISD
01.2004 - 01.2008
- Compiled, processed and maintained accounts payable records
- Issued all PO accounts and bills for Princeton ISD
- Audited and verified expense reports, prepared and processed checks for companies
- Updated and maintained vendor databases
- Ability to handle confidential information in a discreet professional manner
Advancement to HR Benefits Coordinator
Princeton ISD
01.2003 - 01.2004
- Assisted employees with benefits enrollment and questions
- Responsible for paying insurance premiums and deductions from payroll
- Resolved employee issues with insurance providers and other benefit administrators
- Consulted and informed employees of changes to the benefits structure
Owner
The Coffee Connection
01.2001 - 01.2002
- Designed and implemented business plan strategies to promote marketing and goals
- Responsible for hiring and training employees, reported taxes and handled payroll, a multitude of tasks required for small business owners
Administrative Assistant to Principal and Assistant Principal/Curriculum Director
Princeton ISD
01.1990 - 01.2001
- Performed a wide variety of clerical and secretarial duties to organize, coordinate, and schedule school activities
- Assisted the principal in routine administrative tasks
- Performed public relations and coordinated communications between administrators, district and site personnel, parents, students and the general public
Bank Teller with advancement to Assistant Branch Manager
Majestic Savings Association
01.1980 - 01.1988
- Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, security and safety
- Reviewed and hired new account employees, handled annual employee evaluations
- Coordinated IRA accounts and reporting
- Disbursed and calculated draws for contactors and responsible for preparing legal documents necessary for interim loans
- Balanced and maintained packages sold to investors
- Originated share loans and automatic payments
Education
High School -
McKinney High School
01.1978
Business Courses
Collin County Community College
Business Real Estate/Banking courses
North Texas State University
Skills
- Strong customer support skills
- Positivity
- Motivator
- Flexibility
- Integrity
- PC proficiency
- Multi-tasker
- Problem solver
- Detail oriented
Software
- Microsoft Office
- Word
- Excel
- Power point
- Ten key
- Type 50 wpm
Timeline
Administrative Assistant to Athletic Director
Princeton ISD
09.2012 - Current
Customer Service Representative
HR Fix
01.2009 - 01.2012
Advancement to Accounts Payable Specialist
Princeton ISD
01.2004 - 01.2008
Advancement to HR Benefits Coordinator
Princeton ISD
01.2003 - 01.2004
Owner
The Coffee Connection
01.2001 - 01.2002
Administrative Assistant to Principal and Assistant Principal/Curriculum Director
Princeton ISD
01.1990 - 01.2001
Bank Teller with advancement to Assistant Branch Manager
Majestic Savings Association
01.1980 - 01.1988
Business Courses
Collin County Community College
Business Real Estate/Banking courses
North Texas State University
High School -
McKinney High School
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