Lana Kammerer

Coordinated daily activities and resource allocation for hay and cattle ranching operations in East Austin.

• Guided customers in identifying appropriate livestock products to meet specific agricultural needs.
• Evaluated field conditions to determine necessary maintenance actions for optimal performance.
• Executed hay production tasks, including cutting, tedding, raking, and baling, to ensure efficient harvest.
• Facilitated efficient loading of trucks and trailers to ensure timely delivery of hay products.
• Managed social media accounts to enhance brand visibility and engagement.
• Facilitated communication with customers through phone and social media platforms, providing accurate information and support.

Delivered specialized one-on-one expertise and services to optimize utility usage for commercial, industrial, and residential customers.

• Assisted with auditing utility accounts by researching usage patterns. Identified average consumption rates through data analysis. Supported investigations into high costs and anomalies to determine possible causes.
• Implemented billing adjustments and executed account corrections in accordance with established procedures.
• Coordinated efforts with various city departments and staff to effectively manage and resolve customer utility issues.

Resolved customer inquiries and complaints through phone, email, and in-person interactions.

• Developed comprehensive knowledge of energy services and billing systems to assist customers effectively.
• Collaborated with team members to improve service response times and customer satisfaction.
• Trained new representatives on customer service protocols and system navigation for optimal performance.