Lana-Kay Henry

Manage a team of 10 employees and oversee daily operations of the branches resulting in 15% increase in revenue. Improved client experience by 20% by implementing client-centric strategies and recommending products and services to meet their needs.

• Develop and execute strategies to increase revenue by 15% in six months.
• Set clear expectations, hold staff accountable for their performance and reward top performers accordingly.
• Maintain strict compliance with all banking regulations, ensuring secure and trustworthy environment for clients.
• Participate in community events, representing Truist, fostering goodwill and promoting brand awareness among local small businesses.
• Improve staff skills by coaching, training, and conducting performance reviews. Collaborate with HR to handle challenging employee situations and take constructive action as needed.

Manage a team of 4 employees, oversees daily operations of the branch resulting in a 25% increase in revenue.

• Implemented client retention strategies resulting in 15% increase in client satisfaction.
• Set clear expectations, hold staff accountable for their performance, and provide regular coaching and development opportunities for career growth.
• Develop and implement strategies within third quarter to complete 2023 strong increasing revenue by 20%.

Managed a team of 5 employees, oversaw daily operations, and ensured that the branch functions effectively and efficiently. Improved client experience by 20% and recommended products and services to meet their needs.

• Identified partnership opportunities and established favorable business connections.
• Assessed employee performance and developed improvement plans. Cultivated high-performance culture within branch by setting clear expectations and rewarding top performers accordingly.
• Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
• Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.

Assisted Branch Manager in overseeing and supporting branch service and sales goals. Improved client satisfaction by 25% through effective coaching and training.

• Facilitated effective communication among team members resulting cohesive work environment.
• Assessed loan applications, making informed decisions to minimize risk while promoting financial growth for clients.
• Assisted Branch Manager in executing branch controls effectively and within timely manner.
• Drove business development efforts through active participation in networking events and community organizations.
• Increased sales revenue with targeted marketing strategies and exceptional customer service. Established and grew client relationships by recommending products and services that met their needs.

Assisted Branch Manager in overseeing the branch and supported branch services and sales goals. Improved client satisfaction by 25% through effective coaching and training

• Mentored team members, fostering professional growth and improved overall performance. Delegated work assignments and ensured that team demonstrated operational expertise and understanding of policies and procedures.
• Coordinated community outreach initiatives to promote bank's brand presence within local market. Facilitated effective communication among team members resulting to cohesive work environment.
• Assessed loan applications, making informed decisions to minimize risk while promoting financial growth for clients. Complied with established internal controls and policies.
• Developed strategic plans for day-to-day financial operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Assisted clients with various transactions, recommended products and services, and ensured that clients received exceptional banking experience. Improved client retention by 20% through effective communication and problem-solving skills.

• Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
• Developed understanding of customers needs and expectations and ensured that products and services were offered that addressed those needs.
• Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
• Ensured compliance with bank policies and regulatory requirements to maintain secure environment.