Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server
Lana Krell

Lana Krell

Auburndale,FL

Summary

Proactive and customer-focused, I leveraged my hospitality service expertise and exceptional customer service skills at Waffle House to enhance guest experiences significantly. By mastering menu memorization and employing effective sales techniques, I contributed to a noticeable increase in repeat business. My collaborative spirit and ability to resolve complaints swiftly underscored my commitment to maintaining positive customer relationships and a high-quality dining environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Waffle House
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Cashier

McDonald's Restaurant
02.2021 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Highschool Diploma -

Hardee Sr HighSchool
Wauchula, FL
05.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Safe food handling
  • Cleanliness standards
  • Menu memorization
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Guest relations management
  • Relationship management
  • Allergy awareness
  • Order management
  • Task prioritization
  • Guest seating

Certification

Servsafe certification

Timeline

Server

Waffle House
02.2024 - Current

Cashier

McDonald's Restaurant
02.2021 - 12.2023

Highschool Diploma -

Hardee Sr HighSchool

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Lana Krell