Lana Kuhn
Ocala,FL
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
13
13
years of professional experience
Work History
Orthodontic Assistant
Jones Orthodontics
Ocala, FL
02.2022 - Current
- Assist orthodontist in providing comprehensive care to patients, including taking and developing Xrays, preparing treatment rooms, and sterilizing instruments
Front Desk Receptionist
Priess Accounting
Ocala, FL
07.2020 - 01.2022
- Greeted clients, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Maintained an organized front desk area.
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Provided administrative support by preparing documents, organizing files, and handling correspondence
Preschool assistant
Grace Early Learning Center
Ocala, FL
01.2013 - 03.2015
- Assisted lead teacher in creating and implementing age-appropriate lesson plans for students
- Supported classroom management by maintaining a safe and nurturing environment for children
- Assisted lead teacher in creating and implementing age-appropriate lesson plans for preschool students
- Provided individualized attention to students, addressing their unique needs and learning styles
- Assisted with the supervision of children during outdoor playtime, ensuring their safety at all times
- Facilitated small group activities to promote social interaction and enhance cognitive development
- Supported lead teacher in maintaining accurate records of attendance, incidents, and student performance
- Implemented creative arts activities such as painting, drawing or crafts that enhanced fine motor skills
- Supervised nap time routines including preparing cots/beds for each child
- Monitored bathroom breaks while promoting independence among students
- Demonstrated patience when dealing with challenging behaviors or conflicts among students
- Encouraged language development through storytelling sessions or interactive games
- Fostered a positive learning environment where diversity was celebrated
- Maintained cleanliness of the classroom by organizing toys/materials after use
- Served as a role model by demonstrating appropriate behavior towards others
Skills
- Customer service
- Relationship building
- Customer relations
- Empathy and patience
- Phone etiquette
- Technical troubleshooting
- Punctuality and reliability
- Calm under pressure
- Teamwork and collaboration
- Understanding customer needs
Timeline
Orthodontic Assistant
Jones Orthodontics
02.2022 - Current
Front Desk Receptionist
Priess Accounting
07.2020 - 01.2022
Preschool assistant
Grace Early Learning Center
01.2013 - 03.2015