Lana Lee

• Manage the day-to-day operations of the campus and as the senior, on-site management representative for the location
• Provide direct and indirect leadership and operational management for the five core areas of the business: Admissions, Financial Aid, Education, Student Success, and Career Services
• Offering superior customer service to our students and creating a positive inspiring environment for all
• Initiate and build relationships with local high schools, school districts, tribe, and local mayor
• Complete Program Effectiveness Plans (PEP) for accreditation purposes
• Collaborate with Program Mangers, faculty, and advisors on student conduct issues
• Ensure campus/departments compliance with policies and procedures, ethical practices, government agency guidelines, and accrediting agencies criteria
• Conduct weekly faculty and monthly staff and leadership meetings
• Resolve faculty, staff, and student concerns in a timely and fair manner and document properly
• Responsible for conducting Externship Dismissal committee meetings
• Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.

• Opened new campus at Joint Base Lewis-McChord to enhance educational access.
• Developed strategic plan for military and community college team establishment.
• Managed recruitment and student retention initiatives, increasing military student enrollment by 140.32%.
• Designed and facilitated comprehensive leadership development programs, supporting various learning formats.
• Oversaw daily budget, financial issues, human resources, and operations planning.
• Improved military student retention from 39% to 51% through targeted advising and course offerings.
• Created advisory board, secured president’s approval, and organized quarterly meetings for faculty training.
• Represented CityU at statewide associations and conferences to strengthen institutional relationships.

• Managed and led the development of high impact recruiting and retention plans that vary by program type, to ensure enrollment targets, retention targets, and student success goals are met, while maintaining a continuous flow of quality applicants, successful students and graduates across all programming initiatives
• Collaborated with the Provost, Vice President of Student Services, Deans, Registrar, and program directors to create specialized programs/certificates for corporations, businesses, and community colleges to meet the needs of students
• Monitored student files for progression and concerns to ensure student success
• Orchestrated initiatives that increased student retention and success from 58% - 71.2% (2016)
• Increased electronic communication in retention and recruitment functions
• Planned and implemented advisor training sessions
• Developed, oversaw, and monitored budgets including approved expenses for campus sites; Bellevue, Everett, Joint Base, Lewis-McChord (JBLM), Renton, Tacoma, and Vancouver
• Consulted with facilities for security schedules and concerns at campuses throughout Washington State.

• Directed daily operations, enhancing support for students, faculty, and staff while driving process improvements.
• Led hiring, training, and performance evaluations for advisors and outreach specialists, fostering staff development.
• Cultivated collaborative relationships with faculty and external staff to promote student success initiatives.
• Managed regional site operations, including budget preparation and assessment of strategic campus goals.
• Collaborated with marketing on print materials, promotional items, and advertising strategies.
• Established partnerships with organizations such as Camo2Commerce and WA community colleges to enhance recruitment efforts.
• Executed Request for Proposal, securing CityU's approval as a resident school at JBLM.
• Ensured compliance with federal, state, and college policies through collaboration with executive leadership.

• Managed and oversaw all areas of daily operations, to include the preparation of site budget, expense monitoring and cost control, faculty management and administration, professional development, the setting of enrollment goals, and the management of all marketing, outreach, student recruitment/retention strategies
• Collaborated with the Dean, Education Services Officer, and other education service providers to ensure compliance with federal, state, and college policies
• Led the recruiting, hiring, development, supervision and evaluation of faculty/staff, negotiated salaries and contracts
• Processed and submitted personnel documents, payroll, invoices, reports, and other types of documents required by the main campus, military, local/state, and other agencies
• Created recruitment/retention goals and budget projections for $550,000 campus
• Delivered conflict resolution between faculty and students, to include addressing academic and behavioral concerns, and implementing any necessary disciplinary actions
• Represented the college at education fairs, newcomer briefings on base, meetings with JBLM staff, honors and graduation ceremonies
• Provided guidance to current and prospective students on all enrollment matters; degree plans, course scheduling, financial aid, veteran’s assistance, and tuition assistance
• Developed best practices to measure and assess progress of students toward campus goals.

Managed facilities, equipment, and scheduling for 55-60 classes per semester.

Supervised 45 faculty and five full-time staff, fostering a supportive environment.

Engaged with students, faculty, and staff to cultivate an inspiring campus atmosphere.

Established partnerships with local high schools, colleges, and businesses to enhance outreach.

Advised students on admissions, financial aid, course selection, and university policies.

Collaborated with city officials to facilitate campus expansion initiatives.

Conducted faculty workshops and national honor society ceremonies to recognize achievements.