Lana Loff
Mount Morris,Michigan
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Key Account Manager
RXO Capacity Solutions
07.2021 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Sales Assistant
XPO Logistics
10.2020 - 07.2021
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone and written communications.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Developed loyal customer base by providing consistent, high-quality service.
Associate Banker
J.P. Morgan Chase
02.2018 - 10.2020
- Manage 4+ drive thru lanes at a time in a fast-paced environment, encouraging repeat business and quick transaction turns
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Trained a staff of 2+ employees using strong leadership skills, providing support and guidance that improved employee satisfaction
Morning Stocker
Menards
10.2017 - 10.2020
- Trained a staff of 2+ employees using strong leadership skills, providing support and guidance that improved employee satisfaction
- Utilize leadership skills by organizing stocking carts and pallets by categories of where the products belong and implementing an efficient and time minimizing system of stocking shelves
- Supported sales efforts by ensuring shelves were fully stocked, visually appealing, and ready for customers upon store opening.
- Rotate stock and face section of store every shift
Education
Bachelor of Business Administration - Management
Northwood University
Midland, MISkills
- Data-driven decision-making
- Relationship selling
- Customer Engagement
- Strategic Planning
- Adaptability
- Sales negotiations
Internshipsandrelatedexperience
- Breakthrough T1D, Formerly JDRF, Southfield, Michigan, Office Intern, 01/20, 06/20, Provide administrative support by answering phones, completing documentation, revised event mailing lists, performing clerical functions, etc., efficiently and error free., Interacted with customers using strong communication skills, providing event information and contact with sales team., Utilized skills in Microsoft Excel to build and modify mailing lists for fundraising events., Brainstormed ideas to increase attendance of events., Answered and made phone calls to prospect donors., Assembled 2000+ mailing invites in 2 days.
Timeline
Key Account Manager
RXO Capacity Solutions
07.2021 - Current
Sales Assistant
XPO Logistics
10.2020 - 07.2021
Associate Banker
J.P. Morgan Chase
02.2018 - 10.2020
Morning Stocker
Menards
10.2017 - 10.2020
Bachelor of Business Administration - Management
Northwood University
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