Lana L. Zguro
Pasadena,Ca
Summary
I am a responsible and a hard working individual, who can work well in fast-paced environments. Enjoys working as part of a team to achieve sales goals and productivity. I am friendly, energetic person with a welcoming and being reliable, and I have excellent customer service professional skilled and good at achieving sales goals such as meeting your quota in sales in high-end merchandise environments. I am currently looking for a part time in a retail sales associate position, and would like to work for a company that has lots of room for growth within the company.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
26
26
years of professional experience
Work History
Cashier. Customer Service
Target
01.2020 - 10.2024
- Greet every guest, help customers with items that needed to ring up on cashier accurately and fast pace to customers.
Food and Beverage Cocktail Server
The Elephant Bar
04.2015 - 10.2019
- Deliver food and drinks promptly and efficiently to guest and take accurate orders. Responsible for providing excellent customer service in a dining environment. Their duties include taking and relaying food and beverage orders, serving guests efficiently, checking on their satisfaction, and handling any complaints or concerns. Playing a role by maintaining the cleanliness and order of the dining area including setting tables and clearing away used items. Order taking drinks and alcohol beverages in accurate orders. Deliver food and beverages promptly and efficiently to guests, ensuring a positive dining experience. Including learning used dishes and refilling drinks. Have basic knowledge in cocktail beverages as well as Menu knowledge. Built a professional and good relationship with customers to increase likely to want to come back for more of our business for them.
Customer Service Representative/Shift Leader
Block Buster
02.2009 - 03.2015
- Greet customer in a sincere friendly manner. Built a good relationship with customers to increase the customer to want to come back to out store and for better business. Contributed to team success by exceeding team sales goals. By meeting sales goals, we promoted snack bundles to customers to help increase higher profits for our store. Motivate sales clerk to meet or exceed sales goals. Assign workers to specific projects such as cleaning, or restocking. Notify staff of new products, procedures or policies. Help store manager with work schedules. Counted cash tilt drawer at the end of every closing shift, Cashier duties and accurately count and make sure all cashier duties are done properly. Make sure store was clean and organized for next business day.
Sales Personnel TBD
Nordstroms
03.2004 - 12.2008
- Greet each customer while offering each customer help find what they are specifically looking for. Organized and maintained fitting rooms. Ask customer if they needed a different size or a specific style. Cashier duties and also built a good relationships with each customer at a personal level and every customer I come to contact with, as well with giving the best customer service satisfaction to all customers. Offer to open a Nordstroms credit card that would save money on the purchases to customers as well. Organized floor, maintained clothing sizes and accessories.
Teller
City Bank
02.2002 - 01.2004
- Providing excellent customer service while handling routine financial transactions. Process deposits, withdrawals, and other transactions, answer customer inquiries, and may also assist with opening new accounts or ordering bank products. Handle and process large accurately to customers. Greet customers sincerely at all times. Ask question about what type of shoes and style they were looking for. Gave customers suggestions and ask what size and color they wanted. Handling currency, Ledger balancing Attention to detail, financial software knowledge, balance allocation Cash drawer maintenance.
Sales Counselor
The Goods Guys
04.1999 - 01.2003
- Hourly and Commission pay, needed to learn all products knowledge in the entire store which carried mostly electronics and new technology devices in the store, and know how to sell products to customers. Cashier duties and organized the sales floor while greeting every customer with a friendly smile and a positive attitude. Need to meet or exceed sales goals at all times.
Education
Associate of Arts -
Business Management Major
Cal State LA-University
Complete General Ed.
Pasadena City College
01.2005
Completion of Music - Business Administration
01.2002
High School Diploma - undefined
Schurr High School
01.1999
Skills
- Sharp problem solver
- Self motivating, and possess Courteous demeanor, and friendly great people skills
- Strong organizational skills I have a positive attitude, and Active listening skills always willing to learn more
- Detail oriented, with leadership qualities
- Goal oriented with meeting sales productivity for business
- 7 years cash handling, and cashier experience
- 6 years in Customer Service, Sales with hourly and commission pay
- I really enjoy working with people
- Possess excellent customer service skills
- I have knowledge in all areas of different types of gemstones and meaning of real jewelry, as well as selling electronics merchandise and beauty products, as well as selling cell phone experienced
- 2 years of Data Entry Specialist experience
- Knowledge in Basic word and excel spreadsheets
Timeline
Cashier. Customer Service
Target
01.2020 - 10.2024
Food and Beverage Cocktail Server
The Elephant Bar
04.2015 - 10.2019
Customer Service Representative/Shift Leader
Block Buster
02.2009 - 03.2015
Sales Personnel TBD
Nordstroms
03.2004 - 12.2008
Teller
City Bank
02.2002 - 01.2004
Sales Counselor
The Goods Guys
04.1999 - 01.2003
Business Management Major
Cal State LA-University
Complete General Ed.
Pasadena City College
Completion of Music - Business Administration
High School Diploma - undefined
Schurr High School
Associate of Arts -
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