Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer Experience
Awards
Accomplishments
Certification
References
Timeline
Generic

Lana Mankos

Carol Stream,IL

Summary

Dedicated, passionate, and responsible account manager with over 15 years of experience generating solution sales, while maintaining a highly personalized, professional service. Background developing superior customer connections to increase revenue and positive results for both the customer and the company. Possess excellent communication skills, both verbal and written. Brings a superior work ethic, excellent relationship-building skills, and integrity to the delivery process, with a passion for quality products. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Chain Account Manager Hilton Hotels-New Construction

Nestle Professional
Chicago, IL
06.2023 - 03.2024
  • Lead National Accounts Manager for managing the Nestlé Professional beverage machine portfolio in the IL/IN markets.
  • Consistent contact with new and existing customers to outline the benefits of products.
  • Responsible for coordinating Project Managers for new construction Hilton locations, for buildouts with proper electric and water specifications for high-end banquet equipment placement and installation.
  • Reports to the Service Manager on specs, target opening dates, and scheduling for new Hilton Hotels.
  • Oversight of installations, preventative maintenance, upgrades, and sales support with installing new equipment based on Nestlé/Hilton specs.
  • Identifying customer needs for each new property delivers relevant product solutions and promotions to meet target budgets.
  • Ongoing business reviews with key accounts to assess quality service and customer satisfaction.
  • Increasing retention and engagement levels through executive-level communication.
  • Maximizes efficiency and time management by effectively planning and organizing client routes within the territory.
  • Creates sales and revenue-generating opportunities in new markets to improve the bottom line.
  • Develop key customer relationships to increase sales through additional product categories.
  • Improves profitability and develops pipelines using multiple marketing channels and sales strategies.

Sr. Specialist Sales Manager

Nestle Professional Beverages
Chicago, IL
04.2014 - 03.2024
  • A balanced role between hunter and farmer, with extensive knowledge and training of high-end banquet beverage machines, installation, while incorporating knowledge for customers on current software and innovative products to elevate customer sales and productivity.
  • Achieved a high performance goal and exceeded the target by 145% in 2023.
  • Grew GPS by $2.1 million while supporting the launch of a new specialty coffee equipment platform with updated software in 2022.
  • Lead sales role responsible for managing Nestlé’s food and beverage portfolio in the IL, IN markets.
  • Developed a new remote, multi-step, multi-departmental way to maximize retention, with solid results from remote management practices using Teams and Zoom meetings in 2020-2021.
  • Assigned lead sales role in IL/IN in 2018, grew new GPS by $1.8 million.
  • Exceeded placement goals by 140% in 2017.
  • Added to the Onsite GPO subgroups initiative team in 2016, grew new GPS by $2.3 million; attrition at more than 2%.
  • The lead role in the lodging and restaurant segments in Illinois in 2015 grew new GPS by $1.4 million.
  • Identifies customer needs to deliver relevant product solutions, promotions, and meet target budgets.
  • Install new equipment while working with the Service Manager on electrical and technical issues.
  • Ongoing business reviews with key accounts to assess quality service and customer satisfaction, incorporating new beverages.
  • Worked under and trained with corporate chefs, IT specialists, and the marketing team using innovative software sales and equipment.
  • Work closely with the Account Specialist to maintain positive account relationships.
  • Demonstrates product features to align with customer needs.
  • Maximizes efficiency and time management by effectively planning and organizing client routes within the territory.
  • Develops customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Improves profitability and develops a pipeline using multiple marketing channels and sales strategies.
  • Consistent contact with new and existing customers to outline the benefits of products.
  • Responsible for acquiring additional venues and outlets within the existing account base through effective pipeline management, ensuring opportunities are in every pipeline stage to achieve territory targets.
  • Effectively utilize Salesforce and C4C systems to manage growth opportunities and customer events.
  • Sell seasonal and innovation programs and software to ensure full compliance throughout all accounts.
  • Collaborate with the Operations partner to ensure seamless execution of onboarding, training, and installation of new venues.
  • Lead optimal negotiation, execution of contract approvals, and initiative.

Client Retention Manager

Nestle Professional
Chicago, IL
07.2019 - 02.2023
  • Build and nurture strong relationships with customers, vendors, and organizational staff at an excellent level of service.
  • Maintain and increase revenue from existing business, while actively securing new accounts in the assigned territory.
  • Ascertain customer needs through observation and active listening, providing appropriate, and innovative solutions.
  • Act as a strategic and innovative partner to customers, ensuring the delivery of exceptional service.
  • Take customer orders, enter them into the system, or place them with customer service.
  • Establish and attend regular meetings with customers to strengthen relationships, and address evolving needs.
  • Utilize vendors, manufacturers, and internal resources to best meet customer requirements.
  • Address customer issues promptly and professionally.
  • Built relationships with key accounts through personalized outreach activities.
  • Conducted regular surveys to measure customer satisfaction levels.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Worked closely with product teams to ensure that products meet customer expectations.
  • Utilized CRM software tools to track interactions between customers and sales representatives.

Sales Support and Freight Sales Representative

Sara Lee
09.2009 - 03.2013
  • Support the sales team with order taking, data entry, and distribution stocking for customers.
  • Identified and developed new business opportunities through cold calling, networking, and referrals.
  • Maintained a strong pipeline of clients for the sales team.
  • Consistent customer service for inquiries, service scheduling, and resolving customers' issues to the highest level of customer satisfaction.
  • Conducted sales presentations and negotiated contracts with prospective customers, effectively communicating the company’s value proposition.
  • Build and maintain strong, long-lasting relationships with customers by understanding their needs, and providing exceptional service.
  • Prepared accurate pricing, quotes, and proposals based on customer requirements and market conditions.
  • Sourcing and securing freight, carriers, and customers, utilizing creative methods including internet load board searches, current carrier contacts, and business development leads.
  • Planning each step of the shipment, including storage, transportation, and clearance.
  • Research freight rates, and arrange shipments with transportation providers.
  • Track shipments from pickup to delivery.
  • Ensure the safety of the shipment, and that it arrives on time.
  • Build long-term relationships with companies in assigned territories.
  • Worked with freight for hot and cold storage throughout the U.S.

Education

Stenography -

Triton College
River Grove, IL

Certificate - Selling for Plant Based Solutions

The Good Food Institute

Certificate - Sustainability Strategies

Training - level 1 & 2

Specialty Coffee Association

Sales training course -

Eagle’s Flight

sales training course - CLM

Salesforce.com

sales training course - Basics of Strategic Selling

BOSS

sales training course -

Impact Selling

Skills

  • Customer relationship management
  • Data analysis
  • CRM software
  • Sales forecasting
  • Account management
  • Revenue growth
  • Effective communication
  • Problem solving
  • Negotiation skills
  • Customer relations
  • Customer feedback analysis
  • Verbal and written communication
  • Business development
  • Negotiation and conflict resolution

Affiliations

Member of WFF, Women’s Foodservice Forum

Kennel Manager/Volunteer Almost Home Foundation Pet Rescue

Sponsor/Volunteer of Pets for Vets

Sponsor and Volunteer of Friends of the Little Brothers of the Elderly

Volunteer Experience

  • Almost Home Foundation, Animal Shelter Manager/ Medical Coordinator/Kennel Board Member/Fundraising, 12/01/11, Present, Food Intake for Shelter Dogs and Cats- Dog nutrition with animal needs-Studied on animal nutrition courses-Using Purina brand as recommended by our veterinarian along with agreed current knowledge of brands and ingredients suited for each breed., Coordinate and Supervise dog and cat Dog Transports from KY, Tennessee, Alabama from kill shelters., Manage Shelter Veterinarian program with twice weekly visits and surgical days.
  • Little Brothers Friends of the Elderly, Supporter and Volunteer
  • Pets for the Elderly, Supporter and Volunteer
  • ASPCA, Supporter and Volunteer
  • Humane Society, Supporter and Volunteer
  • Alexian Brothers hospice unit, Supporter and Volunteer

Awards

2022, Award for Excellent Customer Service

Accomplishments

  • Awarded for obtaining a large chain account resulting in 2.3 million dollars in revenue
  • Recognized and awarded for excellent customer service
  • Sales Manager Rookie of the Year Award 2014
  • Developed Client Retention Program to ensure sales team top clients have an excelled level of service
  • Internship awarded for Purina Merrick Ambassador Program

Certification

  • INLP Center California- Life Coaching Certification
  • INLP Center California- Neuro-Linguistic Programming Certification
  • INLP Center California- Clinical Hypnotherapy Certification

References

References available upon request.

Timeline

Chain Account Manager Hilton Hotels-New Construction

Nestle Professional
06.2023 - 03.2024

Client Retention Manager

Nestle Professional
07.2019 - 02.2023

Sr. Specialist Sales Manager

Nestle Professional Beverages
04.2014 - 03.2024

Sales Support and Freight Sales Representative

Sara Lee
09.2009 - 03.2013

Stenography -

Triton College

Certificate - Selling for Plant Based Solutions

The Good Food Institute

Certificate - Sustainability Strategies

Training - level 1 & 2

Specialty Coffee Association

Sales training course -

Eagle’s Flight

sales training course - CLM

Salesforce.com

sales training course - Basics of Strategic Selling

BOSS

sales training course -

Impact Selling

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