Lana Martins
Centreville,VA
Summary
Proven leader with a track record of enhancing operational efficiency and team performance at Phoenix Services LLC. Skilled in operations management and fostering strong client relationships, I've driven substantial business growth and increased employee satisfaction. Leveraging attention to detail and team leadership, I excel in strategic planning and operational oversight to achieve key objectives.
Overview
14
14
years of professional experience
Work History
Regional Manager
Phoenix Services LLC
04.2022 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Consultant Manager
Self Employed Services
01.2020 - 01.2022
- Streamlined internal processes for improved efficiency and increased team productivity.
- Provided regular updates on project progress ensuring transparency between clients, stakeholders, and internal team members throughout engagements.
- Conducted comprehensive market research, identifying new opportunities for business growth and development.
- Designed performance metrics to track progress towards strategic goals, ensuring ongoing success in a competitive market.
- Optimized operational workflows through continuous process improvement efforts.
- Delivered high-quality solutions with strong attention to detail and adherence to project timelines.
- Led change management initiatives to facilitate organizational improvements and increased employee engagement.
- Designed new projects with timelines, budgets and scope of work plans.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
CEO
Phoenix Services LLC
10.2012 - 11.2019
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Developed a high-performance executive team for improved productivity and efficiency.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
General Manager
Continental Building Maintenance LLC
11.2010 - 09.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Education
Bachelor of Science - Business Administration
Universidade Luterana Do Brasil
Ji-Paraná - Rondônia - Brasil01-2006
Bachelor of Science - Software Systems
Universidade Luterana Do Brasil
Ji-Paraná - Rondônia - Brasil01-2000
Skills
- Operations
- Staff Training and Development
- Staff Management
- Operational management
- Staff Supervision
- Performance Management
- Operations Management
- Operational Oversight
- Personnel Oversight
- Team Leadership
- Client Relationship Building
- Attention to Detail
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Regional Manager
Phoenix Services LLC
04.2022 - Current
Consultant Manager
Self Employed Services
01.2020 - 01.2022
CEO
Phoenix Services LLC
10.2012 - 11.2019
General Manager
Continental Building Maintenance LLC
11.2010 - 09.2012
Bachelor of Science - Business Administration
Universidade Luterana Do Brasil
Bachelor of Science - Software Systems
Universidade Luterana Do Brasil
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