Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lana Mays

St Louis,MO

Summary

Adept at driving operational success and enhancing team productivity, my tenure at Peoples Behavioral Health showcases a 12% cost reduction through strategic improvements. Skilled in CRM software and exceptional communication, I excel in client advocacy and project management, ensuring compliance and fostering meaningful partnerships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Community Support Specialist

Peoples Behavioral Health
St. Louis , MISSOURI
06.2024 - Current
  • Established relationships with local businesses and organizations that could provide additional support for clients' needs.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
  • Ensured compliance with state regulations regarding health and safety standards during field trips or outings.
  • Attended case management team meetings to staff current clients and provide insight on caseloads.
  • Facilitated communication between families and providers to ensure best possible outcome for each client.

Middle School Math Teacher

ESS
St. Louis, MO
08.2023 - 05.2024
  • Collaborate with teachers to develop and maintain an engaging class curriculum.
  • Address and resolve escalated student conflicts and behavioral issues.
  • Maintained full understanding of program's K-12 scope and sequence plan for mathematics courses.
  • Educated students on core principles and advanced concepts of mathematics.
  • Conducted parent-teacher conferences to discuss student progress and challenges.
  • Integrated technology into the classroom environment to enhance student learning of math topics.
  • Implemented lesson plans according to established curriculum guidelines.

Real Estate Agent

Canzell Realty
Arlington, TX
05.2022 - 07.2023
  • Use proactive marketing and networking to generate high-potential leads, and build a robust client base.
  • Educate buyers and sellers on all aspects of the housing market and the property sales process.
  • Continually hone market strategy by tracking which campaigns generate the most interest.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Increased personal revenue by completing multiple home and property sales.
  • Scheduled and attended weekly appointments with clients.
  • Met with clients to research cases, collect data and prepare settlement packages.

Account Manager (Remote)

Athas Capital Group
Calabasas, CA
01.2021 - 05.2022
  • Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in a 12% reduction in cost.
  • Develop an overarching strategy to improve employee relations and cross-functional collaboration, including establishing the employee resource group, planning events to drive employee engagement.
  • Ensured utmost legal and corporate compliance at all points.
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Operations Specialist

Wells Fargo Advisor
St. Louis, MO
09.2017 - 09.2020
  • Lead multiple teams to ensure efficient management of a 24-hour pipe-receiving yard.
  • Prepared and presented weekly reports to department management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted with the development of project plans for new initiatives or process improvements.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Collections Supervisor

US Bank
St. Louis, MO
12.2016 - 08.2017
  • Utilized collections software and databases for efficient account management.
  • Tracked and reported on collections activity and performance metrics to management.
  • Analyzed financial statements for accuracy in order to determine creditworthiness of customers.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Managed a high volume of incoming calls from customers inquiring about their past due accounts.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Negotiated rates with customers and entered payments into accounting system.

Project Manager Internship

Wells Fargo Advisor
St. Louis, MO
01.2017 - 05.2017
  • Prepare cost estimates, schedule project tasks, allocate resources to team members
  • Monitored projects to ensure they are completed on time and under budget
  • Coordinate internal resources and outside consultants to ensure timely completion of each project
  • Manage changes to project schedule, budget, and scope

Senior Benefits Specialist

Secro Inc
Wentzville, MO
10.2015 - 03.2017
  • Served as a liaison for customers and insurance providers to resolve issues quickly and effectively.
  • Established and managed relationships with vendors, brokers, and consultants to ensure cost-effective benefit solutions.
  • Developed and managed the annual open enrollment process, including developing and coordinating materials and communication plans.
  • Analyzed benefits usage and cost trends to advise on plan adjustments and negotiations with vendors.
  • Conducted benefits orientation sessions for new hires, ensuring understanding of benefits offerings.
  • Coordinated benefits processing, including enrollments, terminations and claims.

Assistant Operation Manager

Superior Global Services
St. Louis, MO
05.2013 - 08.2015
  • Developed and implemented innovative, cost-effective solutions to maximize profits.
  • Analyzed and monitored performance metrics to identify areas for improvement.
  • Spearheaded marketing and branding initiatives to increase brand awareness.
  • Managed and directed a team of 20 or more employees.
  • Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
  • Identified areas for process improvement and developed strategies to enhance efficiency.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Bachelor of Science - Health Care Management

Harris Stowe University
St. Louis, MO
12.2016

MBA - Financial Management

Maryville University of Saint Louis
St. Louis, MO

Skills

  • JavaScript
  • Investment banking
  • Inventory management
  • Quality assurance
  • CRM software
  • Identity & access management
  • Microsoft Access
  • Microsoft Excel
  • Time management
  • Problem management
  • Meeting facilitation
  • Lesson planning
  • Customer service
  • Data analysis skills
  • Business development
  • Project scheduling
  • Curriculum development
  • Call center
  • Underwriting
  • Communication skills
  • Microsoft Office
  • Pivot tables
  • Compensation Analyst
  • Tutoring
  • SAP
  • Contracts
  • CPR
  • Agile
  • De-escalation techniques
  • Compliance monitoring
  • Mental health awareness
  • Budgeting and finance
  • Transportation assistance
  • Housing assistance
  • Educational guidance
  • Data entry and reporting
  • Behavioral support
  • Client advocacy
  • First aid and CPR
  • Partnership building
  • Cultural history
  • Organization and time management

Certification

  • Teaching Certification
  • Real Estate License
  • CPI Certification
  • Chauffer License
  • First Aid & CPR

Timeline

Community Support Specialist

Peoples Behavioral Health
06.2024 - Current

Middle School Math Teacher

ESS
08.2023 - 05.2024

Real Estate Agent

Canzell Realty
05.2022 - 07.2023

Account Manager (Remote)

Athas Capital Group
01.2021 - 05.2022

Operations Specialist

Wells Fargo Advisor
09.2017 - 09.2020

Project Manager Internship

Wells Fargo Advisor
01.2017 - 05.2017

Collections Supervisor

US Bank
12.2016 - 08.2017

Senior Benefits Specialist

Secro Inc
10.2015 - 03.2017

Assistant Operation Manager

Superior Global Services
05.2013 - 08.2015

Bachelor of Science - Health Care Management

Harris Stowe University

MBA - Financial Management

Maryville University of Saint Louis

Similar Profiles

CREATE PROFILE
Lana Mays