Summary
Overview
Work History
Education
Skills
Timeline
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Lana Miller

Norman,OK

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Human Resources Manager

Wal-Mart Supercenter
12.2019 - Current
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Recruited top talent to maximize profitability.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Devised hiring and recruitment policies for 500-employees.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

A/R Billing Specialists

Skygroup LLC
11.2018 - 11.2019
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Generated monthly billing and posting reports for management review.
  • Researched and resolved billing discrepancies to enable accurate billing

Divisional Payroll Manager

Lakewood Transportation
05.2014 - 11.2018
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

Education

Associate of Science -

Clarendon College
Clarendon, TX
05.2011

Skills

  • Regulatory Compliance
  • Compensation and Benefits
  • Writing
  • Employee Support
  • Recruitment and Hiring
  • Microsoft Office
  • New Employee Orientation
  • Service-Orientation
  • HR Guidance
  • Complex Problem-Solving
  • Succession planning

Timeline

Human Resources Manager

Wal-Mart Supercenter
12.2019 - Current

A/R Billing Specialists

Skygroup LLC
11.2018 - 11.2019

Divisional Payroll Manager

Lakewood Transportation
05.2014 - 11.2018

Associate of Science -

Clarendon College

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Lana Miller