Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lana Moerer

Kansas City,MO

Summary

As a Lesson Coordinator, I successfully streamlined several processes which resulted in the growth of our lesson department. I am a detail-oriented, passionately driven individual, fueled by music, art, travel, photography, and intentional conversations. I have extensive customer service and administrative experience, and an expertise in resource allocation, schedule management and organization. I am a goal-oriented problem solver, dedicated to encouraging a positive work environment and inspiring others.

Overview

9
9
years of professional experience

Work History

Model

Freelance
Kansas City, MO
02.2021 - Current

Creative, Runway, Print, Commercial, Lifestyle, Brand

  • Collaborates with photographers, art directors, and designers, to create poses that best showcase the fashion pieces and products while maintaining a professional demeanor to execute the desired concept.
  • Assists in concept styling by providing ideas, wardrobe, and props.
  • Cultivates relationships with casting agents and photographers who can provide future work opportunities.
  • Attends casting calls, fittings, shows, and shoots.

Private Lessons Coordinator

Palen Music Center
Liberty, MO
01.2022 - Current
  • Serves as a resource to new and existing customers seeking assistance with lesson sign-ups, teacher recommendations, scheduling and attendance, billing, and policy updates.
  • Provides all lesson teachers with clear expectations on the processes that need to be completed on a daily/weekly/monthly basis.
  • Instills confidence and resourcefulness in teachers by encouraging effective organizational skills, collaborating with them about studio equipment and etiquette, discussing topics such as housekeeping, gear maintenance, teaching strategies, and lesson approach.
  • Collaborates with the store manager to coordinate semi-annual recitals.
  • Communicates with parents, instructors, and management to develop an inclusive creative environment for students to learn about their instrument(s) and foster a love for the arts.
  • Participates in professional development activities related to lesson planning techniques, student scholarships and auditions, group ensembles, and extra-curricular opportunities.

Customer Service/Sales Associate

Palen Music Center
Liberty, MO
05.2019 - Current
  • Greets and assists customers inquiring about instrument maintenance and repair services, rental contract payments and history, intermediate and professional level instrument options and appointments, private lesson rates and availability.
  • Navigates customer accounts within the company database, answers customer questions and clarifies any concerns.
  • Handles cash, check, and credit card transactions, financial plans, and contractual agreements for schools, churches, and individual sales.
  • Helps customers find specific products, offers product advice by maintaining up-to-date knowledge of new product launches and company policies. Builds relationships with customers to encourage repeat business.
  • Recieve and arrange new merchandise, restock and organize shelves, curate appealing arrangements to promote customer sales.
  • Participates in school rental events, encouraging young band and orchestra students to start their journey as musicians. Guides families through the instrument rental process, provides students with instruments and supplies.

Board of Directors Member, Vocalist

5 Star Jazz Band
Kansas City, MO
07.2015 - 08.2022
  • Entertains guests at both private and public, community, corporate and charity events, by singing well known big-band jazz charts. Performing 30-35 gigs per year across the city and state.
  • Meets with board members to review finances, rehearsal attendance and new member recruits. Discusses potential opportunities and events in aims to advance the organization's mission and promote revenue and growth.
  • Connects with a wide array of musicians and clinicians across the city, planning both educational and collaborative musical experiences.

Courtesy Clerk

Sprouts Farmers Market Inc.
Liberty, MO
06.2017 - 01.2019
  • Worked closely with front-end staff to assist customers, bag and sort groceries keeping safety and security in mind and accompany customers safely out to their cars.
  • Restocked and organized shelves and displays. Incorporated creative ideas and hands-on craftsmanship to department and company displays.
  • Answered and attended to customers by guiding them to the location of their request efficiently and effectively.

Education

High School Diploma -

Winnetonka High School
North Kansas City, MO
05.2019

Skills

  • Outgoing Leader and Team Player
  • Interpersonal Communication skills
  • Attention to detail
  • Passionate Advocate for the Arts
  • Customer Service and Retail Sales
  • Social Media Content Curation and Outreach
  • Experience with Microsoft and Google programs
  • Experience using AIM (Retail POS for Music Stores)
  • Administrative and Clerical Support
  • Organizational and Planning skills
  • Schedule coordination

Accomplishments

  • All-District and All-State Choir Contest, Solo, Exemplary Rating 2017, 2018, 2019
  • Traveled with American Performing Arts International to perform in the Edinburgh Fringe Festival 2018
  • Cappies Award for Best Leading Actress in a Musical (Chicago: The Musical, Roxie Hart) 2019
  • Vocalist and Section Leader in youth-community jazz band, 'Five Star Jazz Band' 2012-2022

References

References available upon request.

Timeline

Private Lessons Coordinator

Palen Music Center
01.2022 - Current

Model

Freelance
02.2021 - Current

Customer Service/Sales Associate

Palen Music Center
05.2019 - Current

Courtesy Clerk

Sprouts Farmers Market Inc.
06.2017 - 01.2019

Board of Directors Member, Vocalist

5 Star Jazz Band
07.2015 - 08.2022

High School Diploma -

Winnetonka High School
Lana Moerer