Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lana Muazeen

Auburn,WA

Summary

A dedicated assistant / customer support specialist with ten years of experience, specializing in writing, editing, proofreading, executive support and marketing. Successfully manages high-volume workloads in rapidly changing environments. Strong organizational and communication skills for thinking quickly and solving problems. Articulate, energetic and results-oriented with an exemplary passion for cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

Partner Hero
12.2022 - Current
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Awarded for excellent customer service and active participation during company meetings,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests and emails to answer questions about products and services.
  • Completed 70-80 tickets per day with 98% accuracy and consistently high customer satisfaction scores.

Virtual Administrative Assistant

528 Wellness
02.2018 - Current
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Coordinated Skype calls across multiple time zones.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Completed business correspondence, transcription, and data entry.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Managed CRM input, exports and clean up.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Researched topics and events to support supervisor's work agenda and projects.

Education

BBA - Business Administration

Kaplan University
12.2022

Skills

  • Data Entry
  • Typing 100 WPM
  • Business administration
  • Customer and client relations
  • Technical Support
  • Marketing and Email Campaigns
  • Scheduling and calendar management
  • Account Management
  • Research skills
  • Quality assurance

Languages

Spanish
Native or Bilingual

Timeline

Customer Support Specialist

Partner Hero
12.2022 - Current

Virtual Administrative Assistant

528 Wellness
02.2018 - Current

BBA - Business Administration

Kaplan University

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