Summary
Work History
Education
Skills
Accomplishments
Timeline
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Lana Ostrowski

Irvine ,CA

Summary

With a proven track record at Elements Massage, I excel in delivering exceptional client satisfaction through advanced deep tissue and Swedish massage techniques. My dedication to continuous learning and empathetic client interactions has significantly enhanced client retention. Skilled in both therapeutic touch and effective communication, I bring a comprehensive approach to wellness and client care.

Work History

Massage Therapist

Elements Massage
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.

Massage Therapist Intern

Massage Envy
  • Contributed to a positive work environment through effective communication and collaboration with team members.
  • Assisted in maintaining accurate records of client sessions, ensuring timely follow-ups and appropriate treatment plans were implemented.
  • Collaborated with supervising therapist on implementing personalized care plans for clients with specific conditions or injuries.
  • Supported clinic operations by assisting with scheduling appointments, managing supplies inventory, and maintaining a sanitary workplace according to industry standards.
  • Implemented innovative marketing strategies that increased awareness about available services among potential clientele.
  • Ensured a clean, organized, and professional workspace for the optimal client experience.
  • Pursued professional development opportunities that expanded practical knowledge of various massage techniques and modalities.
  • Participated in community outreach events, providing free massage services to promote the benefits of therapeutic touch within the local population.
  • Provided exceptional customer service by promptly addressing any concerns or issues raised by clients during their visit to the clinic.
  • Collaborated closely with other health professionals, such as chiropractors and physical therapists, to provide comprehensive care for clients with specific medical conditions.
  • Promoted relaxation and stress reduction through skilled application of various massage modalities.
  • Demonstrated commitment to continuous learning by attending workshops and seminars related to the field of massage therapy.
  • Fostered an atmosphere of trust, respect, and open communication between intern therapists, supervisors, staff members, and clients at all times.
  • Increased return clientele by building rapport and trust through attentive listening and empathetic understanding of clients'' concerns.
  • Educated clients on self-care techniques, promoting lasting improvements in overall health and wellness.
  • Maintained strict adherence to ethical guidelines and confidentiality protocols while handling sensitive client information.
  • Developed proficiency in multiple massage techniques, enabling versatility in addressing diverse client needs.
  • Enhanced overall client experience by attentively addressing individual preferences and concerns throughout each session, leading to increased satisfaction and repeat bookings.

Massage Therapist Intern

Relax Body and Mind Massage

Education

Associate In Physical Therapy - Keniesiolgy

Saddleback College
Mission Viejo, CA

Myotherapy/PTA - Muscles And Bones

Pacific College
Costa Mesa, CA
03.1997

Skills

  • Deep tissue massage
  • Swedish massage
  • Professionalism and ethics
  • Stress relief massage
  • Trigger point massage
  • Hot stone massage
  • Sports massage
  • Reflexology techniques
  • Myofascial release
  • Prenatal massage
  • Continuing education
  • Massage therapy
  • Treatment Planning
  • Aroma therapy
  • Therapeutic touch
  • Customer needs assessment
  • Reflective listening
  • Reflexology
  • Body mechanics
  • Customer consultation
  • Lymphatic drainage
  • Anatomy
  • Front desk management
  • Sales expertise
  • Wellness programs
  • Geriatric massage
  • Aromatherapy knowledge
  • Shiatsu technique
  • Craniosacral therapy
  • Pediatric massage
  • Orthopedic massage
  • Pain management
  • Emotional intelligence
  • Client retention
  • Trigger point therapy
  • Wellness coaching
  • Reiki
  • Psychology
  • European stone massage
  • Knead muscles
  • Client satisfaction assessment
  • Client assessment
  • Whole body massage
  • Massage equipment knowledge
  • Treatment modalities
  • Customer service
  • Massage techniques
  • Muscle and soft tissue massage
  • Client relations
  • Appointment scheduling
  • Effective communications
  • Licensed massage therapist (LMT)
  • Chair massage
  • Scalp massage
  • Aromatherapy and reflexology
  • Essential oil application
  • Sales and marketing
  • Facial massage
  • Pressure points
  • Team collaboration
  • Range of motion assessment
  • Cupping therapy
  • Certified massage therapist
  • Essential oil preparation and blending
  • Cash handling
  • Special events
  • Acute and chronic pain management
  • Email and phone etiquette
  • Client records maintenance
  • Licensed massage therapist

Accomplishments

Employee of the month

Timeline

Massage Therapist

Elements Massage

Massage Therapist Intern

Massage Envy

Massage Therapist Intern

Relax Body and Mind Massage

Associate In Physical Therapy - Keniesiolgy

Saddleback College

Myotherapy/PTA - Muscles And Bones

Pacific College

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Lana Ostrowski