Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lana Perez

Newport News,VA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.Though experienced is low, I have volunteered in multiple settings that require customer satisfaction, and I worked closely with kids and can handle any type of situation thrown at me and still keep my composure and come to a resolution that is not only compliant towards company standards but also for the customer to leave with the intention of coming back

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

1
1
year of professional experience
2024
2024
years of post-secondary education

Work History

Cashier

Karns Grocery
Harrisburg, Pennsylvania
02.2023 - 02.2024
  • Managed cashier operations and ensured efficient customer service, stepping into leadership roles as needed.
  • Assisted customers with purchases and handled cash transactions accurately.
  • Scanned items efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of checkout area for customer convenience.
  • Processed returns and exchanges following store policies and procedures.
  • Provided friendly customer service to enhance overall shopping experience.
  • Collaborated with team members to ensure smooth store operations during busy hours.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Balanced cash register at end of shifts to ensure accuracy in funds collected.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

PA Cyber Charter School
Harrisburg, Pennsylvania

Skills

  • Cash handling
  • Point-of-sale operation
  • Customer service
  • Inventory management
  • Multitasking
  • Quick learner
  • Conflict resolution
  • Active listening
  • Time management
  • Attention to detail
  • Problem solving
  • Process improvement
  • Quality assurance
  • Customer assistance
  • Loss prevention
  • Time management skills
  • Cleaning and sanitizing
  • Cash register operation
  • Clear communication
  • Empathy and patience
  • Checkout monitoring
  • Liquor law compliance
  • Customer service excellence
  • Multitasking and organization
  • Identification checks
  • Staff training
  • Staff mentoring
  • Cash drawer balancing
  • Reliability and punctuality
  • Complaint resolution

Affiliations

  • From a very young age, I’ve been very good at communication and great multitasking. I graduated school with A’s and B’s and was even in honor society multiple times and I have been accepted to college for my good communication skills and my credits being high and advanced. I volunteered in different places such as helping with childcare even festivals and due to that I learned how communicate with customers and still have them leaving with the product I was either selling or promoting. I’ve helped around my community, which would be either helping out our community pool or dog, sitting or housesitting because people felt as if they can trust me, and I was promoting my little business that I had. I always wanted to work with a team because I work very well in groups. I can provide helpful information if I am more advanced in my position, than my juniors, but also make them feel as if we are a team and more so a family I am very respected in any Job or any workplace. I am in due to me being a very helpful and encouraging person. I never had anybody say any different. Every management that I have been in either if there was a change of management or the same management, they’ve always spoke very highly of me and always recommended me for training or to help out.

Timeline

Cashier

Karns Grocery
02.2023 - 02.2024

PA Cyber Charter School