Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lana Pierce

Ypsilanti,MI

Summary

Professional with strong expertise in training and development, equipped to drive impactful learning experiences. Adept at fostering team collaboration and adapting to shifting needs, ensuring reliable performance and goal achievement. Skilled in curriculum design, instructional techniques, and performance evaluation, with focus on enhancing organizational effectiveness and employee growth.

Overview

15
15
years of professional experience

Work History

Employee Trainer/Manager of Operations

Amazon
01.2021 - 10.2024
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
  • Promoted a positive learning environment through effective communication and motivational techniques.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Tree Service Manager/Customer Service Manager

Divinity Tree Service LLC
03.2017 - 12.2020
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Service Representative

Concentrix
05.2013 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Bakery Supervisor/Customer Service Representative

Walmart
02.2010 - 04.2013
  • Optimized the use of resources, including labor, equipment, and ingredients to maximize profitability without sacrificing quality or service standards.
  • Promoted a positive work environment through effective communication and conflict resolution strategies.
  • Assisted customers with special requests, fostering strong relationships and repeat business opportunities.
  • Managed daily production schedules, ensuring timely completion of all orders while minimizing overtime costs.

Education

High School Diploma -

John Glenn High School
Westland, MI
06-2009

Skills

  • Workplace Safety
  • Train-the-Trainer
  • Decision-Making
  • Leadership Development
  • Strategic Planning
  • Individualized Instruction
  • Problem-solving abilities
  • Excellent Communication
  • Reliability
  • Organizational Skills
  • Adaptability and Flexibility

Timeline

Employee Trainer/Manager of Operations

Amazon
01.2021 - 10.2024

Tree Service Manager/Customer Service Manager

Divinity Tree Service LLC
03.2017 - 12.2020

Customer Service Representative

Concentrix
05.2013 - 02.2017

Bakery Supervisor/Customer Service Representative

Walmart
02.2010 - 04.2013

High School Diploma -

John Glenn High School

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Lana Pierce