Lana Polite
Mary Esther,FL
Summary
Proactive individual with a strong background in medical records and collections industry. Possesses a high degree of accuracy when dealing with sensitive data and is highly organized with the ability to prioritize multiple tasks.
Overview
20
20
years of professional experience
Work History
Collections Operator
Parallon
Earth City, MO
08.2021 - Current
- Handled inbound and outbound calls with consistent quality success rate.
- Utilized debt manger system to place action codes and result codes.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Transfer Agent
Parallon
Earth City, MO
08.2021 - 11.2023
- Conducted outbound calls to consumers and gained approval from right party to transfer call to a account Specialist department for patient account servicing.
- Utilized debt manager system to place action codes and result codes.
- Communicated effectively with individuals through phone calls and/voicemails.
- Documented transactions to maintain accurate and updated records.
Document Imaging Technician/Indexer
Parallon
Fort Walton Beach, FL
02.2011 - 08.2021
- Processed large volumes of documents in an efficient manner with a high degree of accuracy
- Compiled content from various sources into an organized format suitable for publication and established protocols
- Organized physical documents prior to scanning them into the digital database.
- Coordinated with other team members to achieve daily operational goals
- Adhered to HIPAA regulations when handling confidential patient information.
Medical Records Scanner
BlueSky Imaging
Fort Walton Beach, FL
10.2004 - 02.2011
- Operated Kodaki610 scanning machines and troubleshot technical issues with scanning equipment on an as-needed basis
- Scanned and indexed medical records accurately and efficiently, utilizing document management software
- Trained new employees in proper protocol of scanning charts and maintaining productivity
- Conducted regular audits of scanned files for accuracy and completeness
- Maintained confidentiality of patient information according to HIPAA regulations.
Education
High school or equivalent - Diploma
Del Rio High School
05.1982
Skills
- Excellent Communication
- Leadership/Teamwork
- Customer Service
- Detail-oriented
- Multitasking
- Type 40-50 wpm
- 10 key
Additional Information
References Upon Request
Initials
LP
Timeline
Transfer Agent
Parallon
08.2021 - 11.2023
Collections Operator
Parallon
08.2021 - Current
Document Imaging Technician/Indexer
Parallon
02.2011 - 08.2021
Medical Records Scanner
BlueSky Imaging
10.2004 - 02.2011
High school or equivalent - Diploma
Del Rio High School