Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Lana Powell

Greenwood Lake,NY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
years of professional experience
1
Certification

Work History

R. Young & Son Inc.

Administrative Assistant
05.2023 - Current

Job overview

  • Manage customer invoices, payments and open balances
  • Issue credit card payments and handle check and cash payments
  • Calculate customer totals and bill accordingly
  • Record daily product output and maintain monthly sales, sales tax and product record sheet
  • Answer phone inquiries & direct accordingly
  • Order office supplies and track business subscriptions
  • Create and update spreadsheets that are used for reference when billing delivery services.

Dunkin’

Assistant Manager
09.2022 - 05.2023

Job overview

  • Supervised 4-8 employees and day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed weekly inventory counts to verify stock levels, and forecast future needs
  • Maintain corporate assigned inventory budget
  • Adjust employee labor accordingly
  • Facilitate disciplinary actions when necessary
  • Handle customer accidents/complaints/disputes

Dunkin

Shift Leader
09.2021 - 09.2022

Job overview

  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversees day to day store operations
  • Inventory control of goods/merchandise counts
  • Maintain corporate assigned inventory budget
  • Handle daily deposits and distribute employees’ tips
  • Secure and maintain cash registers/safe/deposits
  • Facilitate disciplinary actions when necessary.
  • Trained new employees and delegated daily tasks and responsibilities.

Dunkin

Crew Member
03.2020 - 08.2021

Job overview

  • Provide service to customers in a timely manner
  • Work within a team to meet sales goals during a particular shift
  • Assist in preparing and delegating orders as required
  • Maintain satisfactory time clock of the drive through window
  • Clean/sanitize work stations and equipment daily
  • Follow company’s security and safety procedures.

Renaissance Faire

Beverage & Food Handler
08.2017 - 10.2017

Job overview

  • Pursued learning opportunities to advance knowledge and improve customer service skills
  • Operated register to process payments and collect cash payment for order totals
  • Maintained productive & efficient approach to all tasks
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Education

Warwick Valley High School
Warwick, NY

High School Diploma
06.2021

University Overview

  • Completed AP course in English Language & Composition

Skills

  • Attention to Detail
  • Quality Control
  • Problem Solving
  • Invoice Processing
  • Spreadsheet Management
  • Bookkeeping
  • Filing
  • Documentation and Recordkeeping

Certification

  • Bookkeeping, Intuit Academy - 10/16/23-10/21/23

Timeline

Administrative Assistant

R. Young & Son Inc.
05.2023 - Current

Assistant Manager

Dunkin’
09.2022 - 05.2023

Shift Leader

Dunkin
09.2021 - 09.2022

Crew Member

Dunkin
03.2020 - 08.2021

Beverage & Food Handler

Renaissance Faire
08.2017 - 10.2017

Warwick Valley High School

High School Diploma

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Lana Powell