Lana Previte
Lewiston,USA
Summary
I began my creative journey with two years of directed studies in interior design, where I built a solid foundation in design principles. I later transitioned into fine arts to deepen my understanding of color theory and expand my digital design capabilities. Through this process, I developed strong proficiency in Adobe Illustrator and Photoshop, which I use to bring my creative ideas to life.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial and Residential Cleaner
Personal Touch Cleaning Service
Lewiston, New York
10.2023 - Current
- Executed cleaning duty checklists and submitted comprehensive reports to management.
- Performed thorough cleaning and disinfection of frequently contacted areas to ensure a hygienic environment.
- Alerted management regarding property damage and equipment malfunctions to facilitate timely resolution.
- Conducted regular assessments of cleaning supplies and equipment inventory to ensure consistent availability for operational needs.
- Ensured operational efficiency by replenishing supply closets with necessary equipment and cleaning solutions.
Customer Service Agent
Niagara Falls International Airport
Niagara Falls, New York
03.2023 - 08.2023
- Achieved personal and team objectives within customer service environment.
- Ensured customer awareness of ongoing resolutions by following up on outstanding cases.
- Facilitated customer navigation of company websites and applications during support interactions.
- Led training sessions for new customer service representatives on company policies, procedures, and best practices.
- Delivered tailored recommendations aligned with customer preferences and purchase history.
- Recorded customer interactions within account details to ensure accurate tracking.
Assistant Manager
Windsor
Niagara Falls, New York
07.2022 - 02.2023
- Strengthened brand loyalty and recovered lost revenue opportunities through proficient management of customer escalations.
- Managed opening and closing tasks to enhance operational efficiency.
- Oversaw daily store operations, ensuring efficiency and productivity.
- Conducted analysis of sales data to enhance store performance and drive improvement initiatives.
- Supported onboarding initiatives by training and assessing new team members to enhance performance.
- Collaborated with management to formulate and implement sales and customer satisfaction strategies.
Education
Associates - Fine Arts
Niagara County Community College
Sanborn, New York12.2024
Skills
Staff training and development
Adaptability and flexibility
Conflict resolution
Strong work ethic
Attention to detail
Time management
Certification
Completed a 2 year program of instruction in Fashion Design and Interior Decorating
Timeline
Commercial and Residential Cleaner
Personal Touch Cleaning Service
10.2023 - Current
Customer Service Agent
Niagara Falls International Airport
03.2023 - 08.2023
Assistant Manager
Windsor
07.2022 - 02.2023
Associates - Fine Arts
Niagara County Community College