Lana Proctor
Santee,USA
Summary
Professional product management expert prepared to drive impactful product strategies and solutions. Proven track record in optimizing product performance and enhancing customer satisfaction. Emphasizes team collaboration and adaptability to meet evolving challenges. Displays excellence in market analysis and strategic planning.
Overview
29
29
years of professional experience
Work History
Product Specialist Advisor
Camping World
10.2024 - Current
- Streamlined inventory management processes, reducing discrepancies and improving order fulfillment efficiency.
- Implemented feedback loops with customers and stakeholders, enhancing product offerings based on insights.
- Optimized inventory management, ensuring timely availability of products for customers.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
Receptionist
Camping World
01.2023 - 10.2024
- Managed front desk operations, ensuring prompt and courteous service to all visitors.
- Coordinated scheduling and appointment management for staff and clients efficiently.
- Utilized multi-line phone systems to handle incoming calls, directing inquiries appropriately.
- Maintained accurate records of customer interactions and transactions in the database.
Service Receptionist
La Mesa RV Center
02.2022 - 12.2022
- Organized appointments for clients by scheduling them with the appropriate staff member.
- Trained new employees on receptionist duties such as telephone etiquette and office protocol.
- Prepared purchase orders for necessary supplies when inventory was low.
- Ensured that all customer service inquiries were handled efficiently and promptly.
- Performed administrative tasks such as filing, typing, copying and data entry.
Parts Technician
Kearny Mesa Subaru Hyundai
01.2021 - 02.2022
- Followed up with customers after they had purchased parts from the store.
- Ensured that orders were filled correctly before shipping them out.
- Handled returns, exchanges, and refunds in accordance with company policies.
- Examined returned parts for defects and exchange defective parts and refund money.
Administrative Assistant
WASH Laundry Systems
03.1996 - 03.2019
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained calendars and schedules to set appointments for management team.
Education
High School Diploma -
Sweetwater High School
National City, CA06-1982
Skills
- Customer engagement
- Product training
- Product launches
- Pricing strategy
- Product marketing
- Excellent positive attitude
- Customer service
- Problem-solving
- Customer needs assessment
- Organizational skills
- Inventory procedure documentation
- Attention to detail
Timeline
Product Specialist Advisor
Camping World
10.2024 - Current
Receptionist
Camping World
01.2023 - 10.2024
Service Receptionist
La Mesa RV Center
02.2022 - 12.2022
Parts Technician
Kearny Mesa Subaru Hyundai
01.2021 - 02.2022
Administrative Assistant
WASH Laundry Systems
03.1996 - 03.2019
High School Diploma -
Sweetwater High School
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