Lana Rappuhn
Albuquerque,NM
Summary
Adaptable team member skilled in promoting collaboration and resolving customer concerns effectively. Known for strong problem-solving abilities and attention to detail, contributing to improved service delivery and student success. Proactive and versatile professional dedicated to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Assistant/Assistant Teacher
Glory Christian Fellowship
Albuquerque, New Mexico
01.2026 - Current
- Assisted lead teacher in lesson planning and classroom activities.
- Implemented educational games to enhance student engagement and participation.
- Oversaw small group sessions to facilitate collaborative learning.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Arranged age-appropriate activities to help children develop interests and talents.
- Supported students with individual learning needs and academic challenges.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Supervised students during recreational activities and ensured safety protocols.
- Organized classroom materials and maintained a tidy learning environment.
- Participated in staff meetings to discuss curriculum improvements and student needs.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Crew Team Member
Canes Chicken Fingers
Albuquerque, New Mexico
01.2026 - 04.2026
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Handled cash transactions accurately at register, enhancing customer satisfaction during busy shifts.
- Operated cash register accurately and efficiently.
- Collaborated with team members to streamline service during peak hours.
- Served food promptly to enhance guest experiences and minimize wait times.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Maintained cleanliness and organization of workstations and dining areas.
- Ensured work areas remained clean to promote a safe environment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked inventory supplies to support ongoing kitchen operations efficiently.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Packed fast food products in approved containers, cups, and bags.
WFH Customer Service
VXI Global Solutions LLC
Atlanta, Georgia
05.2024 - 04.2025
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Handled incoming calls, addressing customer issues promptly and professionally.
- Managed customer inquiries through telephone, email, and social media interfaces.
- Communicated effectively with healthcare providers to resolve patient concerns.
- Assisted patients with appointment scheduling and inquiries regarding services.
- Provided support for insurance verification and eligibility checks.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Managed patient information using electronic health record systems.
- Updated patient files in accordance with company policy and procedure guidelines.
- Collected payments from patients and entered them into the billing system accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
Customer Service Representative
American Customer Care
Atlanta, Georgia
09.2023 - 05.2024
- Provided exceptional customer support via phone and email communications.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained accurate records of customer interactions in CRM system to ensure seamless service continuity.
- Conducted follow-up calls with customers post-issue resolution to ensure satisfaction and address any further concerns.
- Utilized company software to track and manage service requests effectively.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collaborated with team members to improve service delivery processes.
- Participated in team meetings to discuss strategies for enhancing customer satisfaction.
- Gathered customer feedback through surveys to identify areas for service enhancement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Waitress
Waffle House
Bethlehem, Georgia
04.2023 - 09.2023
- Greeted and seated guests promptly, creating a welcoming environment that enhanced customer experience.
- Delivered meals and beverages efficiently to tables, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area, upholding health regulations to ensure customer safety and satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Managed cash register operations, accurately processing payments and ensuring smooth transaction flow.
- Performed basic math calculations when computing bills for customers' meals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Restocked condiment and napkin containers during slow service times to ensure availability for customers.
Administrative Assistant/Accounting Assistant
Hogan Construction Group
Norcross, Georgia
03.2022 - 09.2023
- Processed invoices for payment using accounting software, ensuring timely and accurate financial transactions.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Facilitated communication with clients and vendors, ensuring clarity and consistency of information.
- Organized and maintained project documentation, enhancing access and retrieval efficiency.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
Team Leader
Chick-fil-A
Lilburn, Georgia
01.2020 - 03.2022
- Led team operations during peak service hours to ensure efficient service delivery.
- Motivated and empowered team members, enhancing customer satisfaction and loyalty to drive retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints with effective problem-solving techniques.
- Trained new employees on customer service standards.
- Ensured food safety protocols were consistently followed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to ensure consistency, quality, and adherence to standards.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Waitress
Champs Sports Bar and Grill
Altoona, Pennsylvania
10.2019 - 01.2020
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Took food and drink orders accurately using handheld devices.
- Collaborated with kitchen staff to streamline food preparation and delivery for enhanced service efficiency.
- Addressed complaints and concerns promptly to maintain high customer satisfaction levels.
- Managed cash register operations, processing payments and transactions to ensure accurate financial handling.
- Supported wait staff during peak hours to enhance service flow.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Babysitter/Petsitter
Care.com Inc
Lilburn, Georgia
04.2017 - 10.2019
- Supervised children's activities, ensuring safety and engagement during playtime.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Prepared nutritious meals and snacks, accommodating dietary restrictions and preferences.
- Assisted children with meal preparation and bedtime routines, ensuring they were nourished and settled.
- Established routines that fostered children's good habits and improved time management skills.
- Updated parents on daily activities and addressed concerns to ensure a positive caregiving experience.
- Promoted healthy physical activity by engaging children in walks and outdoor games.
- Instructed children in basic hygiene practices such as brushing teeth or washing hands.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Transported children to school, sports activities, and other engagements.
- Used problem-solving skills to anticipate potential issues before they arise.
- Completed light housekeeping tasks such as tidying up toys and books.
- Kept records of daily observations and information about activities, meals served and medications administered.
Education
High School Diploma -
Parkview Highschool
Lilburn, GA05-2020
Skills
- Lesson planning
- Classroom management
- Child development
- Individualized support
- Educational games
- Data entry
- Problem solving
- Attention to detail
- Adaptability in service
- Customer service
- Conflict resolution
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Cash handling
- Electronic health records
- Leadership
- Team leadership
- Positive attitude
- Electronic health records
Timeline
Assistant/Assistant Teacher
Glory Christian Fellowship
01.2026 - Current
Crew Team Member
Canes Chicken Fingers
01.2026 - 04.2026
WFH Customer Service
VXI Global Solutions LLC
05.2024 - 04.2025
Customer Service Representative
American Customer Care
09.2023 - 05.2024
Waitress
Waffle House
04.2023 - 09.2023
Administrative Assistant/Accounting Assistant
Hogan Construction Group
03.2022 - 09.2023
Team Leader
Chick-fil-A
01.2020 - 03.2022
Waitress
Champs Sports Bar and Grill
10.2019 - 01.2020
Babysitter/Petsitter
Care.com Inc
04.2017 - 10.2019
High School Diploma -
Parkview Highschool