Lana Robinson
Overland,MO
Summary
Dynamic leader bringing 10 years of experience providing guidance on human resources topics and challenges through management positions in hospitality. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations. Motivated to learn, grow and excel in a Human Resources position.
Overview
11
11
years of professional experience
Work History
Human Resources Specialist
CME Hospitality, LLC dba Chick-Fil-A
Ellisville, Missouri
10.2021 - Current
- Notify all employees immediately when policies/procedures were updated or changed.
- Conduct onboarding process for newly hired employees, including distribution of all paperwork.
- Verify I-9 and H2B program compliance
- Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Assess employee and leadership performance and issued disciplinary notices.
- Assist senior leadership during executive decision-making process by generating daily status updates and performance reports that recommended corrective actions and improvements.
- Conduct location's internal investigations of associate complaints to coordinate with legal department on relations matters.
- Partner with Training and Food Safety leaders to establish and implement location processes to ensure company compliance.
- Review and screen applicant resumes to identify qualified candidates.
- Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Certified Training General Manager
Flynn Restaurant Group dba Arby's
Saint Louis, MO
08.2016 - 10.2021
- Planned, coordinated, and controlled daily operations.
- Conducted Interviews and orientations for new employees and manager trainees.
- Resolved guests' complaints to ensure a positive rapport with patrons.
- Developed action plans to get deficient metrics more aligned with company standards.
- Conducted audits to ensure stores and trainees are following company policies and procedures.
- Conducted drug tests and background checks on potential management candidates.
- Managed training calendar for entire fiscal year, including setting course plans, training schedules and management rotations.
- Member of the Flynn Leadership Initiative (DEI)
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees in operations and developed training courses to meet identified needs.
- Applied adult learning and performance expertise to assess behavioral issues impacting work performance.
General Manager
Missouri Jack, LLC
Saint Louis, Missouri
06.2015 - 07.2016
- Jack in the Box (2006-2011 franchise)
- Planned, coordinated, and controlled daily operations.
- Reviewed monthly P/L results to optimize profits by controlling food, beverage, labor, and supply costs.
- Interviewed, hired, and trained employees and management staff.
- Evaluated staff and provided honest feedback to enhance their performance.
- Counseled and disciplined staff when necessary.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Centralized Training Coordinator
Steak n Shake, Inc
Saint Louis, MO
03.2011 - 06.2015
- Supervised training of management staff up to eight candidates simultaneously.
- Facilitated conflicts between trainees and management staff.
- Evaluated performance and provided honest feedback to get trainees more aligned with company standards.
- Attended weekly conference calls with Franchise owners to discuss trainees' performance.
- Completed management and crew new hire orientation and on-boarding process.
- Assisted District Manager with succession planning for each district.
- Facilitated associate and managerial development classes.
- Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Managed various training courses by developing curricula, instructions, documents and written tests.
- Leveraged simulations, team exercises and group discussions to increase training program engagement.
- Gathered data about course success and participant experiences to help with future course planning.
- Assessed skill gaps for employees in training and developed training courses to meet identified needs.
- Coordinated travel arrangements for trainees.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 33% and saving company $24,000 in training fees.
Education
Bachelor of Science - Human Resources Management
Western Governor's University
Online01.2024
Skills
- Schedule coordination
- Business Administration
- Orientation and onboarding procedures
- Classroom experience
- Policies and procedures implementation
- Process improvement strategies
- Employment Recordkeeping
- Employee Performance Management
- Managing Employee Relations
- Termination Documentation
- Retention Program Development
- Performance Appraisal
Timeline
Human Resources Specialist
CME Hospitality, LLC dba Chick-Fil-A
10.2021 - Current
Certified Training General Manager
Flynn Restaurant Group dba Arby's
08.2016 - 10.2021
General Manager
Missouri Jack, LLC
06.2015 - 07.2016
Centralized Training Coordinator
Steak n Shake, Inc
03.2011 - 06.2015
Bachelor of Science - Human Resources Management
Western Governor's University
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