Lana Rosburg
Real Estate Specialist
Lincoln,NE
Summary
Knowledgeable and dedicated professional with extensive experience in customer service, management and sales in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Real Estate Specialist
Realtor
Lincoln, NE
03.2011 - Current
- Assist customers with purchase and selling of their homes.
- Clearly communicate to customers, orally and in writing, recommendations on financing options.
- Analyze problems and gather pertinent data to provide customers with accurate information on home valuations..
- Advise clients on property condition and provide suggestions for improvements.
- Collaborate with peers on inspections, repairs and finalizing purchases.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Worked with clients to facilitate appropriate loans, inspections and credit reports.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
General Manager
Sagacity Hotels
Lincoln, United States, United States
09.2010 - 04.2014
- Provided direct and continuing assistance for all aspects of staffing, payroll, benefits, and annual reviews within applicable laws and regulations.
- Represented hotel in community organizations and projects.
- Identified corporate and leisure business, negotiated room nights and rates and finalized contracts.
- Answered general and case-specific questions concerning hotel staff and customers.
- Developed and executed sales and marketing plans, including annual RFP submissions and creating and maintaining annual hotel budget.
- Promoted hotel through local and national sales calls, trade shows, and industry events.
- Developed collaborative working relationships with Hilton Corporate on property inspections and property improvement plans.
- Assisted in management of extensive hotel renovation.
- Performed preliminary examinations of applications relating to staff payroll and benefits.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
General Manager
Hospitality Management Associates
Lincoln, NE
11.2008 - 09.2010
- Represented the hotel in community organizations and projects.
- Identified corporate and leisure business, negotiated room nights and rates and finalized contracts.
- Developed and executed sales and marketing plans, including annual RFP submissions and creating and maintaining annual hotel budget.
- Promoted hotel through local and national sales calls, trade shows, and industry events.
- Created graphics for print advertising and trade publications.
- Developed collaborative working relationships with Hilton Corporate on property inspections and property improvement plans.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Director of Sales
Hospitality Management Associates
Lincoln, NE
06.2007 - 11.2008
- Promoted hotels at trade shows, industry events, community organizations and projects.
- Identified corporate and leisure business, negotiated room nights and rates and finalized contracts.
- Developed and executed sales and marketing plans, and created and maintained annual hotel marketing budget.
- Created graphics for print advertising and trade publications.
- Developed collaborative working relationships with Hilton Corporate on national sales efforts and annual RFP submissions.
- Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Representative
Union Bank & Trust
Lincoln, United States, United States
02.2005 - 06.2007
- Cross sold various products and services of Trust Division to prospective and existing high net-worth clients.
- Created and maintained database of high priority and prospective clients.
- Met with clients to identify needs and propose appropriate products and services.
- Organized customer appreciation events and represented bank in various community service initiatives.
- Collected data related to cross-selling efforts and communicated progress to other internal departments.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Drove business development through proactive networking and relationship-building strengths.
Education
High School Diploma -
Lincoln Southeast High School
Lincoln, NE 08.1985 - 05.1988
No Degree -
Devry University
Irving, TX 07.2003 - 09.2004
No Degree -
Doane University
Lincoln, NE 10.1993 - 03.1994
Skills
Good listening skills
Planning and Coordination
Conflict resolution
Customer service
Interpersonal Communication
Microsoft Office
Teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
National Association of Realtors - Member
Realtors Association of Lincoln - Member
Quote
I dwell in possibility.
Emily Dickinson
Timeline
Real Estate Specialist
Realtor
03.2011 - Current
General Manager
Sagacity Hotels
09.2010 - 04.2014
General Manager
Hospitality Management Associates
11.2008 - 09.2010
Director of Sales
Hospitality Management Associates
06.2007 - 11.2008
Sales Representative
Union Bank & Trust
02.2005 - 06.2007
No Degree -
Devry University
07.2003 - 09.2004
No Degree -
Doane University
10.1993 - 03.1994
High School Diploma -
Lincoln Southeast High School
08.1985 - 05.1988