Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lana Saeteun

Richmond,CA

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

4
4
years of professional experience

Work History

Receptionist

Lexus
San Rafael, CA
09.2024 - Current
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.

Host

torsap kitchen
Walnut Creek, CA
07.2023 - 11.2025
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Sales Associate

City Sports Club
Richmond, CA
11.2023 - 07.2024
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.

Barista

Toco tea
Richmond, CA
07.2021 - 05.2024
  • Stocked customer service stations with paper products or beverage preparation items.
  • Operated cash registers to process customer payments.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Education

High School Diploma -

Summit K2
El Cerrito
06-2023

Some College (No Degree) -

Contra Costa College
San Pablo, CA

Skills

  • Administrative support
  • Organization skills
  • Strategic planning
  • Calendar management
  • Multitasking and prioritization
  • Customer/Client relations
  • Appointment scheduling
  • Office management
  • Time management
  • Telephone skills
  • Data entry

Timeline

Receptionist

Lexus
09.2024 - Current

Sales Associate

City Sports Club
11.2023 - 07.2024

Host

torsap kitchen
07.2023 - 11.2025

Barista

Toco tea
07.2021 - 05.2024

High School Diploma -

Summit K2

Some College (No Degree) -

Contra Costa College
Lana Saeteun