Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa Keene

Newcastle,TX

Summary

Accomplished Correctional Officer at MTC Corrections, adept in crisis management and de-escalation techniques, significantly enhancing facility safety. Leveraged mentorship to train officers, ensuring adherence to ethical standards. Proven track record in utilizing CCTV monitoring for preemptive conflict resolution, demonstrating a unique blend of technical proficiency and interpersonal skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Correctional Officer

MTC Corrections
Jacksboro, TX
05.2023 - 01.2025
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Served meals to inmates.
  • Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
  • Transported prisoners between facilities using secure vehicles equipped with restraints.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Detected potential threats and quickly defused conflicts.

Stay at Home Mother

Self-employed
Newcastle, TX
10.2021 - 04.2023
  • House cleaning duties.
  • Childcare.
  • Meal preparation.
  • Financial responsibilities.

CNC Machine Operator

Tower Fabrication
Olney, TX
08.2020 - 09.2021
  • Performed regular preventive maintenance tasks on CNC machinery.
  • Leveraged micrometers, verniers and gages to accurately inspect parts.
  • Maintained accurate records of production data including scrap rates and downtime.
  • Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.

CAP 1 Associate

Walmart
Graham, TX
03.2019 - 08.2020
  • Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
  • Collaborated with team members to divide workloads and meet established objectives.
  • Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor.
  • Developed strong relationships with customers to encourage loyalty and repeat business.
  • Attended weekly team meetings to discuss progress towards departmental goals.

Food Service Director

Newcastle ISD
Newcastle, TX
01.2011 - 01.2020
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Developed and implemented menus that met federal nutritional guidelines.
  • Trained and supervised food service staff to enhance service delivery and efficiency.
  • Directed the daily operations of the food service department, ensuring compliance with health and safety.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Analyzed customer feedback to identify areas for improvement and implement changes.
  • Analyzed financial statements regularly to identify areas of improvement within the organization.
  • Completed orders for the school cafeteria.

Education

High School Diploma -

Graham High School
Graham, TX
05-1998

Skills

  • Belongings inspection
  • Mentorship
  • Visitation oversight
  • Work crew management
  • Inmate monitoring
  • Central and pod control
  • Crisis management
  • De-escalation techniques
  • Negotiation
  • CCTV monitoring

Certification

  • Field Officer Trainer
  • Crisis and hostage negotiator
  • Training 4 Trainers

Timeline

Correctional Officer

MTC Corrections
05.2023 - 01.2025

Stay at Home Mother

Self-employed
10.2021 - 04.2023

CNC Machine Operator

Tower Fabrication
08.2020 - 09.2021

CAP 1 Associate

Walmart
03.2019 - 08.2020

Food Service Director

Newcastle ISD
01.2011 - 01.2020

High School Diploma -

Graham High School

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Teresa Keene