Lana Shaffer
Big Bear Lake,CA
Summary
Accomplished Restaurant Manager with a proven track record at Knocker Tots LLC, enhancing menu offerings and optimizing table turnover rates to significantly increase revenue. Expert in Food and Beverage Handling and renowned for exceptional customer service excellence. Demonstrates outstanding organizational abilities and staff training acumen, fostering a team-oriented environment that exceeds customer expectations. Extremely adaptable, goal-driven, and flexible with different positions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Big Bear Mountain Resort
2023.11 - 2024.04
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cocktail Server
Wyatts Grille and Saloon
2023.05 - 2023.07
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Maintained clean and organized bar area.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Barista
Copper Q
2022.08 - 2023.02
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Restaurant Manager
Knocker Tots LLC
2019.08 - 2022.07
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
Education
High School Diploma -
William R Boone High School
Orlando, FL05.2021
Skills
- Food and Beverage Handling certified
- Friendly and outgoing
- Product restocking
- Issue Resolution
- Customer service excellence
- Patience and Empathy
- Organizational abilities
- Cash Management
- Cleaning and sanitizing
- Staff Training and Development
Certification
- Food Handler Certification
- Alcohol Beverage Certification
- Windows 360 Certified
Timeline
Cashier
Big Bear Mountain Resort
2023.11 - 2024.04
Cocktail Server
Wyatts Grille and Saloon
2023.05 - 2023.07
Barista
Copper Q
2022.08 - 2023.02
Restaurant Manager
Knocker Tots LLC
2019.08 - 2022.07
High School Diploma -
William R Boone High School
- Food Handler Certification
- Alcohol Beverage Certification
- Windows 360 Certified
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