Lana Sigafoose
Ashtabula,OH
Summary
Accomplished Billing & AR Follow Up Specialist at Ashtabula Regional Medical Center, adept in optimizing workflow processes and enhancing service offerings. Demonstrated expertise in problem-solving and collaboration, effectively managing complex customer issues. Streamlined communication with CRM proficiency, achieving a 20% improvement in follow-up efficiency. Skilled in time management and attention to detail. I have worked with three different billing software programs the most recent being EPIC, all while maintaining accurate billing & follow up on claims in a timely manner. The last four years I have worked remotely three days a week with one day in actual office for a forty hour work week.
Overview
30
30
years of professional experience
Work History
Billing & AR Follow Up Specialist
Ashtabula Regional Medical Center
12.1995 - Current
- Assisted in managing follow-up communications for client inquiries and feedback.
- Maintained accurate records of client interactions and outcomes in CRM system.
- Coordinated scheduling of follow-up calls to ensure timely responses.
- Developed templates for follow-up emails to streamline communication process.
- Participated in team meetings to discuss improvements in follow-up strategies.
- Conducted research on client needs to enhance service offerings and support.
- Adapted quickly to new software tools for tracking follow-up activities efficiently.
- Provided support to senior specialists by compiling reports on follow-up efficiency trends.
- Optimized workflow processes, reallocating resources based on case volume and complexity to ensure timely followups.
- Managed a large caseload of outstanding issues, prioritizing tasks effectively while maintaining strict deadlines.
- Identified trends in customer feedback to inform future improvements within the organization''s products or services.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
- Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolutions and clear communication.
- Participated in regular team meetings, sharing insights and experiences to collectively improve the effectiveness of follow-up strategies.
Education
California State Polytechnic University, Pomona
Pomona, CASkills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Updating customer accounts
Timeline
Billing & AR Follow Up Specialist
Ashtabula Regional Medical Center
12.1995 - Current
California State Polytechnic University, Pomona
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