Summary
Overview
Work History
Education
Skills
Timeline
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Lana Souza

Kissimmee,FL

Summary

Proven to enhance customer satisfaction and streamline workflow, I leveraged multitasking and exceptional customer service at Wing Alley to manage multiple tables and ensure timely order delivery. Skilled in cash handling and problem-solving, I contributed to a positive dining experience, demonstrating reliability and a strong work ethic without compromising service quality.

Overview

5
5
years of professional experience

Work History

Server

Wing Alley
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Host/ Server

Shadracks Fiery Furnace
03.2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Accountant Assistant

Florida Scandi
06.2019 - 08.2022
  • Answered phone calls regarding financial matters such as payments due.
  • Documented business expenses and sales.
  • Helped prepare month-end, quarterly and year-end closings.
  • Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
  • Produced and distributed invoices and financial documents.
  • Used spreadsheets to track data and produce charts.
  • Took meeting notes to compose detailed summaries.
  • Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
  • Managed expense reporting process ensuring timely reimbursements while maintaining adherence to company policies.
  • Organized office systems to maximize efficiency and completeness of records.
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained account accuracy by reviewing and reconciling checks monthly.

Education

Associate In Physical Therapy - Health Sciences

Valencia College
Orlando, FL

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Safe Food Handling
  • Cleanliness standards
  • High-volume dining
  • Food safety understanding
  • Performance Improvement
  • Guest Seating
  • Table Setting
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • Reliability
  • Multitasking
  • High Energy and Stamina
  • Problem-Solving

Timeline

Server

Wing Alley
11.2023 - Current

Host/ Server

Shadracks Fiery Furnace
03.2022 - Current

Accountant Assistant

Florida Scandi
06.2019 - 08.2022

Associate In Physical Therapy - Health Sciences

Valencia College

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Lana Souza