Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lana Stankovic

Greenfield

Summary

Professional, prepared, and results-driven guest services professional. Strong background in customer service, conflict resolution, and hospitality management. Proven ability to lead teams effectively, adapt to changing needs, and maintain high standards. Valued for reliability, communication skills, and collaborative approach to achieving goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Care Giver

J&k Home Care
05.2024 - Current
  • Provide daily living assistance to clients, ensuring safety, comfort, and overall well-being.
  • Coordinate appointments, transportation, and medication schedules.
  • Support clients with mobility and personal care, including dressing, bathing, and grooming.
  • Respond promptly to emergencies and medical concerns, ensuring proper procedures are followed.
  • Maintain a high standard of organization and documentation, ensuring accurate medical records and schedules.
  • Effectively handle challenging situations with patience, problem-solving skills, and professionalism.
  • Assist clients in navigating long-term care program changes by guiding them through eligibility, enrollment, and communication with case managers.
  • Act as a Serbian-English interpreter for non-English speaking clients during appointments.

Lead Guest Service Associate

European Wax Center
02.2024 - Current
  • Assist the manager with daily operations, including inventory management and placing orders.
  • Track and analyze employee performance, ensuring team members meet sales and service goals.
  • Train and onboard new Guest Service Associates, providing guidance on company policies and procedures.
  • Conduct sales transactions, including upselling services and products to meet commission-based sales targets.
  • Maintain accurate records and update staff on performance metrics and goals.
  • Answer phone calls, confirm bookings, and manage guest check-ins/check-outs efficiently.
  • Manage appointment scheduling using salon management software.
  • Work closely with the manager to oversee daily operations, support staff, and ensure company goals are met.

Sales Associate

Windsor Fashions
09.2022 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Handled cash transactions efficiently while following company cash handling policies, ensuring accuracy in all financial exchanges.
  • Collaborated with team members to achieve monthly sales targets.

Pharmacy Technician

Walgreens
10.2022 - 10.2023
  • Assisted pharmacists in filling prescriptions, preparing medications, and ensuring accurate packaging.
  • Maintained inventory, restocking, and managed costumers records.
  • Provided excellent customer service and answered phone inquires regarding prescriptions and medications.
  • Assisted with insurance claims and ensured costumers received the correct medications on time.
  • Promoted patient confidentiality by following HIPAA regulations when handling personal information during transactions.

Education

Associate of Science - Information Science And Technology, Minor Business

University of Wisconsin Milwaukee
Milwaukee
05-2028

High School Diploma -

Greendale High School
Greendale, WI
05-2024

Skills

  • Time management
  • Multitasking and organization
  • Leadership
  • Bilingual
  • Customer service
  • Appointment Scheduling
  • Insurance and healthcare systems
  • Professional phone etiquette
  • Active listening and problem solving
  • Commission-based selling experience
  • Team collaboration and support
  • Attention to detail and accuracy
  • Computer literacy, Communication skills

Certification

  • Licensed real estate salesperson - May 13, 2025

Languages

Serbian
Native or Bilingual
English
Native or Bilingual

Timeline

Care Giver

J&k Home Care
05.2024 - Current

Lead Guest Service Associate

European Wax Center
02.2024 - Current

Pharmacy Technician

Walgreens
10.2022 - 10.2023

Sales Associate

Windsor Fashions
09.2022 - 03.2025

Associate of Science - Information Science And Technology, Minor Business

University of Wisconsin Milwaukee

High School Diploma -

Greendale High School

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