Lana Stingley
Coos Bay,OR
Summary
Dynamic customer service professional with proven expertise at Shoalwater Bay Casino, excelling in conflict resolution and relationship building. Demonstrated ability to enhance customer loyalty through empathetic communication and critical thinking. Proficient in data entry and adept at managing high-pressure situations, consistently delivering satisfactory outcomes for both clients and the organization.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Shoalwater Bay Casino
01.2010 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Training in Casino Shift Management
Shoalwater Bay Casino
12.2010 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
GED -
Grays Harbor College
Aberdeen, WA06-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
Timeline
Training in Casino Shift Management
Shoalwater Bay Casino
12.2010 - 12.2024
Customer Service Representative
Shoalwater Bay Casino
01.2010 - 01.2025
GED -
Grays Harbor College
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