Microsoft Excel
Lana Stockbridge
Cleburne,Texas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Owner
JL3 Trucking LLC
01.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Researched target market to discover customer needs and analyze competitor trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Owner
Double L Trucking
07.2016 - 01.2018
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Owner
JLS Logistics LLC
04.2014 - 07.2016
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Trained and developed team members to build human capital.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
Owner/Operator Truck Driver
James Stockbridge Trucking
02.2000 - 03.2014
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed day-to-day business operations.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Dropped and hooked trailers and changed configuration of equipment.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Education
Bachelor of Science - Early Childhood Education
Baylor University
Waco, TX05.1997
High School Diploma -
Castle Hills First Baptist School
San Antonio, TX05.1991
Skills
Administrative Oversight
- Business Management
- Small business operations
- Operations Management
- Marketing
- Business Administration
- Human Resources
- Verbal and written communication
- Product branding
- Business launch
- Business Development
- Business marketing
- Customer Relations
- Financial Management
Software
Microsoft Word
Quickbooks
Quicken
Jobber
Service Channel
Timeline
Owner
JL3 Trucking LLC
01.2018 - Current
Owner
Double L Trucking
07.2016 - 01.2018
Owner
JLS Logistics LLC
04.2014 - 07.2016
Owner/Operator Truck Driver
James Stockbridge Trucking
02.2000 - 03.2014
Bachelor of Science - Early Childhood Education
Baylor University
High School Diploma -
Castle Hills First Baptist School
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