Lana Swenson

Jacksonville,FL

Summary

Driven and adaptable professional with experience at Great Clips Hair Salon, where I honed customer service and cash handling skills. Demonstrated ability to quickly master new software, improve service delivery by efficiently managing tasks, and resolve customer complaints, contributing to team success and operational efficiency. Excelled in roles requiring excellent time management and effective communication.

Overview

years of professional experience

Work History

Paid Internship /Front Desk Receptionist

Great Clips Hair Salon

2539 John Hawkins Pkwy, Birmingham, AL 35244

08.2023 - 04.2024

Developed professional skills through hands-on experiences, including time management and effective communication.
Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
Sorted, organized, and maintained products.
Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Quickly learned new concepts and techniques as required for different tasks.
Interacted with customers by phone or in-person to provide information.
Answered and transferred incoming telephone calls, taking messages for various staff members.
Managed multiple priorities simultaneously without compromising quality and time.
Evaluated customer needs and feedback to drive service improvements.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions accurately.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Team Member

Panera Bread

Hoover, AL

09.2021 - 04.2022

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Operated register to process payments and collect cash payment for order totals.
Worked different stations to provide optimal coverage and meet production goals.
Addressed and resolved customer complaints in polite and professional manner.

Education

High School Diploma -

Hoover High School