Lana Troxell
Newcastle,OK
Summary
Accomplished leader with a proven track record at First Baptist Church of Moore, adept in strategic planning and people management. Enhanced team collaboration, boosted client satisfaction, and optimized staff performance through tailored training programs. Skilled in relationship building and operations management, achieving significant improvements in employee engagement and retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure insurance verification specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Director of First Learning Center
First Baptist Church of Moore
07.2022 - 07.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Director of First Learning Center
First Baptist Church of Moore
01.2021 - 07.2022
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Teacher at First Learning Center
First Baptist Church of Moore
07.2013 - 01.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Medical Office Assistant
OK Breast Care Center
09.2010 - 08.2012
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Education
Trade School - Medical Assisting
Platt College
OKC, OK05.2002
High School Diploma -
Moore High School
Moore, OK05.1998
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Staff Management
- Issues Resolution
- Hiring and Retention
- Rules and regulations
- Relationship Building
- Decision-Making
- Staff training/development
- Customer Service
- Hiring and Onboarding
- Performance Evaluations
- Customer Service Management
- Staff hiring
- Delegating Work
- Scheduling
Timeline
Director of First Learning Center
First Baptist Church of Moore
07.2022 - 07.2024
Assistant Director of First Learning Center
First Baptist Church of Moore
01.2021 - 07.2022
Teacher at First Learning Center
First Baptist Church of Moore
07.2013 - 01.2021
Medical Office Assistant
OK Breast Care Center
09.2010 - 08.2012
Trade School - Medical Assisting
Platt College
High School Diploma -
Moore High School
Similar Profiles
Bobbie TaylorBobbie Taylor
Administrative Specialist at Old Way Baptist Church/ Bethesda Baptist ChurchAdministrative Specialist at Old Way Baptist Church/ Bethesda Baptist Church
Lucille HarrisonLucille Harrison
Substitute Church Pianist at Antioch Baptist Church, South Aiken Baptist ChurchSubstitute Church Pianist at Antioch Baptist Church, South Aiken Baptist Church
Maryn HarperMaryn Harper
College Leader at Crowder Baptist Church And Faith Baptist ChurchCollege Leader at Crowder Baptist Church And Faith Baptist Church
Blessing EzeOgwaBlessing EzeOgwa
Nurse Extern at Saint Anthony's HospitalNurse Extern at Saint Anthony's Hospital
Landon SmithLandon Smith
Health & Safety Manager at TLS Group, Inc.Health & Safety Manager at TLS Group, Inc.