Lana Vo
Phoenix,AZ
Summary
Engaging individual aiming to utilize my 5+ years of customer service experience that drives revenue, increases customer loyalty, and improves processes, for a long-term position that has opportunity for advancement with demonstrated excellence.
Overview
13
13
years of professional experience
Work History
Time & Attendance Customer Care
Paychex
02.2023 - 08.2023
- Contributed to team efforts in achieving company-wide targets for customer retention rates.
- Balanced multiple tasks simultaneously while consistently delivering exceptional service under tight deadlines or high-pressure situations.
- Streamlined communication channels for improved customer relations and faster issue resolution.
- Provide technical support including troubleshooting issues, answering questions about functionality, assisting with setup, training on usage, and resolving any concerns related to employee time tracking and payroll accuracy within the system.
Call Agent
Let's Take Surveys
01.2020 - Current
- Perform data entry duties including scheduling, conducting political surveys, and determining eligibility
- Successfully met goals and objectives set by leadership
- Professionally communicated concepts in a timely manner
Customer Service Representative
REMX
03.2020 - 05.2020
- Maintained general awareness of clients needs by scheduling appointments for COVID-19 testing, & resolving scheduling conflicts as they occurred
- Simultaneously handled multiple computer platforms which included looking clients up on a protected database, verified information, referred clients to closest testing location, and scheduled clientele while keeping organized
Sales Representative
Staylisted
07.2018 - 07.2019
- Manage to complete targeted performance goals on a consistent basis
- Provided exemplary customer service and professionalism while effectively gathered data entry, verified local business owners and transferred on a multi line switchboard in a high-volume atmosphere
Sales Representative
Direct Fairways
08.2016 - 02.2017
- Knowledgeable of basic computer skills including website navigation and other software data entry
- Contacted 200+ business owners nationwide and gave detailed explanations of services and products while lead sourcing through Yelp, Social media, Chamber of Commerce etc
- Provided excellent clientele follow up while soliciting new business
Guest Service Agent
Rubio's Coastal Grill
07.2014 - 12.2014
- Provided diverse customers with professional prompt service, quality beverages, and products by taking customers orders, serving food, maintaining the salsa bar, and handling minimal food preparation
- Knowledgeable of using point of sale systems , accountability and accuracy in reconciling sale receipts
- Ability to stand for long periods of times and work in a fast-paced environment
Events Usher
Pridestaff
07.2013 - 12.2013
- Professionally, patiently, and confidently worked with a diverse clientele by escorting people to their proper seating, directed people to restrooms, certain food and merchandise stands
- Highly adaptable to change while remaining professional when problems arise
- Ability to problem solve and collaborate with colleagues including medical attention, security, and law-enforcement
Seasonal Sales Associate
Sheikh
08.2011 - 05.2013
- Provided excellent sales and communication skills before and after a sales transaction
- Build short relationship with customer by recommending related products to increase their options and enrich their shopping experience
- Knowledgeable of handling payment systems
Sandwich Artist
Subway
08.2011 - 05.2013
- Memorized and utilize serving portion sizes and basic meal prepping procedures according to state and health regulations
- Monitored product freshness based on quality control
- Delivered a memorable dining experience by taking orders quickly, building temporary relations with customers by socializing professionally, and resolved all customer issues promptly
Education
High School Diploma -
Aztec High School
Yuma, AZ05-2013
Skills
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
- Interpersonal skills
- Clear communication
- Call management
- Front desk operations
- Telephone reception
- Professional communication
- Quality assurance
- Resolving issues
Timeline
Time & Attendance Customer Care
Paychex
02.2023 - 08.2023
Customer Service Representative
REMX
03.2020 - 05.2020
Call Agent
Let's Take Surveys
01.2020 - Current
Sales Representative
Staylisted
07.2018 - 07.2019
Sales Representative
Direct Fairways
08.2016 - 02.2017
Guest Service Agent
Rubio's Coastal Grill
07.2014 - 12.2014
Events Usher
Pridestaff
07.2013 - 12.2013
Seasonal Sales Associate
Sheikh
08.2011 - 05.2013
Sandwich Artist
Subway
08.2011 - 05.2013
High School Diploma -
Aztec High School
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