Lana Wagnon
Groves
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Qualified Office Administrator with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Duvall's RV, LLC
03.2015 - 06.2025
- Oversaw daily office operations to ensure smooth workflow and efficient resource allocation.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Led training programs for new hires, fostering a knowledgeable and capable team environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Secretary/Administrative Assistant
Landry Insurance
06.2013 - 03.2015
- Gathered customer information and provided Insurance quotes, A/R , scanned and emailed photos and documents for approval and claims.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Insurance Clerk/Receptionist
Umphrey Insurance
10.2010 - 06.2013
- Reviewed policy documents for accuracy, identifying discrepancies and implementing corrective measures promptly.
- Managed client correspondence, addressing inquiries and providing timely updates on policy status.
- Responded to inquiries from callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Orthodontic Assistant
Robert Copley, DDS
10.1999 - 10.2010
- Assisted in patient preparation and management during orthodontic procedures.
- Maintained accurate patient records and updated treatment plans as necessary.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with orthodontist to develop customized treatment plans for patients.
- Trained new staff on office procedures, tools, and patient care standards.
- Managed inventory of orthodontic supplies, ensuring availability for all scheduled appointments.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Poured and shaped molds from impressions and trimmed molds in grinder.
Education
Standard -
Nederland High School
Nederland, TX05.1990
Skills
- Client assistance
- Office management
- Organizational skills
- Customer service
- Office administration
- Data entry
- Billing
- Scheduling
- Administrative support
- Inventory control
- Document management
Certification
Notary Public
Timeline
Office Manager
Duvall's RV, LLC
03.2015 - 06.2025
Secretary/Administrative Assistant
Landry Insurance
06.2013 - 03.2015
Insurance Clerk/Receptionist
Umphrey Insurance
10.2010 - 06.2013
Orthodontic Assistant
Robert Copley, DDS
10.1999 - 10.2010
Standard -
Nederland High School