Lana Waid
Hot Springs,AR
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
Office Manager
Waid's Roofing And Seamless Gutters
01.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
Sales Manager
Urban Air Trampoline And Adventure Park
12.2019 - 06.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
Assistant Manager
Tractor Supply
West Monroe, Louisiana
06.2017 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Desk/Scheduling Coordinator
Kansas Women's Center
Wichita, KS
09.2016 - 07.2017
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Front Office Coordinator
Dr Irby Internal Medicine Office
Shreveport, LA
02.2013 - 09.2016
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
- Resolved patient and staff issues promptly, maintaining positive atmosphere in office.
- Optimized appointment scheduling to accommodate emergency cases, improving patient outcomes.
- Ensured confidentiality and security of patient records through diligent management.
- Enhanced communication flow within office by serving as central point of contact.
- Supported office cleanliness and organization, creating welcoming environment for visitors.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
Hope High School
Hope, AR05.1987
No Degree - Microsoft Office
New Horizons
Shreveport, LA02.2009
Skills
- Staff Management
- Contract Administration
- Employee Supervision
- Inventory Control
- Data Entry
- Customer Service
- Office Management
- Administrative Support
- Clerical Support
- Mail Handling
- Organizational Skills
- Customer Relations
Timeline
Office Manager
Waid's Roofing And Seamless Gutters
01.2023 - Current
Sales Manager
Urban Air Trampoline And Adventure Park
12.2019 - 06.2023
Assistant Manager
Tractor Supply
06.2017 - 12.2019
Front Desk/Scheduling Coordinator
Kansas Women's Center
09.2016 - 07.2017
Front Office Coordinator
Dr Irby Internal Medicine Office
02.2013 - 09.2016
High School Diploma -
Hope High School
No Degree - Microsoft Office
New Horizons
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