Lana Wilson
Columbia,SC
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified [Bilingual Representative ] with [15] years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Southeastern Medical Supply
Columbia, SC
09.2012 - 08.2013
- Described product to customers and accurately explained details and care of merchandise.
- Answered an average of [40] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Implemented marketing strategies which resulted in [30]% growth of customer base.
Customer Service Representative
Aarons Sales And Leasing
Columbia, SC
09.2009 - 01.2012
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Successfully acquired an average of [20] new customers per month, generating a [15]% growth in revenue.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered an average of [45] calls per day by addressing customer inquiries, solving problems and providing new product information.
Customer Service Representative
Aetna
Columbia, SC
01.2007 - 02.2008
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
Soldier
United States Army
Fort Huachuca, AZ
02.1997 - 10.2004
Performed military duties everyday for the safety of the American people.
Education
High School Diploma - All Subjects
Coconut Creek High School
Margate, FL1996
Skills
- MS Windows proficient
- Quick learner
- Proficient in cash management
- Cash flow management
- Shipping and receiving professional
- Multi-line phone talent
- POS systems expert
- Credit card processing
- Multi-line phone talent
- Strong client relations
- Exceptional communication skills
- Mediation capability
- Medical terminology knowledge
Timeline
Customer Service Representative
Southeastern Medical Supply
09.2012 - 08.2013
Customer Service Representative
Aarons Sales And Leasing
09.2009 - 01.2012
Customer Service Representative
Aetna
01.2007 - 02.2008
Soldier
United States Army
02.1997 - 10.2004
High School Diploma - All Subjects
Coconut Creek High School
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