Lana Wilson
Mineral Wells
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Dollar General Store. Proven ability to enhance customer satisfaction through effective conflict resolution and operational compliance. Skilled in inventory management and staff training, fostering a collaborative team environment to achieve business goals.
Overview
17
17
years of professional experience
Work History
Cashier
Dollar General Store
01.2019 - 08.2019
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers in locating products and provided information on promotions.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
Assistant Manager
Mason County Exxon
08.2018 - 11.2018
- Assisted in managing daily operations to ensure efficient service delivery.
- Supported inventory management by tracking stock levels and coordinating replenishment efforts.
- Collaborated with team members to maintain high standards of customer service.
- Executed cash handling procedures, ensuring accuracy during transactions.
- Trained new staff on operational protocols and customer interaction techniques.
- Monitored compliance with health and safety regulations within the workplace.
- Resolved customer inquiries promptly, contributing to improved satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
In Home Caregiver
Wood County Senior Citizens
01.2015 - 11.2016
- Assisted clients with daily living activities to enhance comfort and independence.
- Provided companionship and emotional support to improve client well-being.
- Administered medications according to prescribed schedules, ensuring compliance with healthcare plans.
- Maintained accurate records of client care and progress for effective communication with families and healthcare providers.
- Implemented safety measures in the home environment to prevent accidents and promote security.
- Adapted quickly to changing client needs, providing flexible assistance as required.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
- Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
- Provided mobility assistance such as walking and regular exercising.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided emotional support and companionship to clients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Utilized universal precautions and infection control principles in all aspects of care.
- Monitored changes in clients' conditions to report concerns to supervisor.
Assistant Manager
Taco Bell
05.2002 - 08.2007
- Implemented promotional strategies to enhance product visibility and sales performance.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Enhanced team productivity by streamlining operational processes.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in managing daily operations to ensure efficient service delivery.
- Supported inventory management by tracking stock levels and coordinating replenishment efforts.
- Collaborated with team members to maintain high standards of customer service.
- Executed cash handling procedures, ensuring accuracy during transactions.
- Trained new staff on operational protocols and customer interaction techniques.
- Monitored compliance with health and safety regulations within the workplace.
- Resolved customer inquiries promptly, contributing to improved satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma - Business
Ripley High School
Ripley, WV05.1993
Skills
- Cash handling
- Customer service
- Point-of-sale operation
- Inventory management
- Staff training
- Operational compliance
- Team collaboration
- Conflict resolution
- Schedule optimization
- Store organization
- Financial reporting
- Vendor coordination
- Customer satisfaction improvement
- Health and safety compliance
- Complaint resolution
- Shift supervision
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Currency counting
- Inventory control
- Decision making aptitude
- Sales expertise
- Retail merchandising
- Drawer balancing
- Returns processing
- Point of sale operation
- Point-of-sale system operation
- Order verification
- Reports and documents
- Point of sale proficiency
- Loss prevention
- Fraud prevention awareness
- Identification checks
- Staff mentoring
- Liquor regulations and compliance
- Liquor law compliance
- Spirit, wine, and beer expertise
- Multitasking and organization
- Organizational growth
- Clear communication
- Empathy and patience
- Data entry
- Inventory restocking
- Credit card processing
- Basic math
- Visual merchandising
- Sales transactions
- Hospitality and accommodation
- Credit and cash transactions
- Ordering and stocking
- Online orders preparation
Timeline
Cashier
Dollar General Store
01.2019 - 08.2019
Assistant Manager
Mason County Exxon
08.2018 - 11.2018
In Home Caregiver
Wood County Senior Citizens
01.2015 - 11.2016
Assistant Manager
Taco Bell
05.2002 - 08.2007
High School Diploma - Business
Ripley High School