Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lana Zguro

1066 San Pasqual Street Unit 8 Pasadena,CA

Summary

Dynamic sales professional with proven expertise in customer service and sales strategies at Target. Recognized for building strong client relationships and achieving sales goals. Skilled in cash handling and problem-solving, consistently enhancing customer satisfaction and loyalty through exceptional service and effective communication. Committed to driving results and fostering team collaboration.

Overview

20
20
years of professional experience

Work History

Sales Associate/Cashier Customer Service

Target
02.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Personal Sales Consultant

Zales The Diamond Store
08.2020 - 10.2022
  • Managed a diverse portfolio of accounts while consistently maintaining a high standard of professionalism in all communications both internally and externally.
  • Achieved customer satisfaction through prompt issue resolution and consistent follow-up on inquiries.
  • Participated in industry trade shows and conferences to expand professional network and identify new leads for potential business opportunities.
  • Consistently exceeded monthly sales targets by implementing effective prospecting strategies and maintaining a high level of client engagement.
  • Streamlined internal processes to increase efficiency within the sales department, resulting in faster response times and improved customer service levels.
  • Maintained detailed records of all client interactions, tracking progress and identifying areas for improvement in the sales cycle.
  • Provided exceptional after-sales support by promptly addressing client concerns, ensuring continued customer satisfaction and long-term loyalty.
  • Improved overall team performance by sharing best practices, providing mentorship, and participating in regular training sessions.
  • Leveraged social media platforms to increase brand visibility and generate additional leads for the sales pipeline.
  • Increased sales revenue by building strong relationships with clients and providing tailored solutions to their needs.
  • Conducted product demonstrations for prospective clients, showcasing features and benefits tailored to their specific requirements.
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
  • Educated customers by providing demonstrations and explaining benefits and advantages of using.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Developed outreach initiative, increasing sales each sales period.
  • Used strong customer service skills to develop loyal customer base.
  • Organized inventory to keep samples ready and products within optimal levels to support target customer levels.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Conducted daily follow-up calls to answer client's questions and manage sales process.

Sales Personnel

Nordstrom
04.2017 - 12.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Lead

Blockbuster Video
02.2009 - 01.2017
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Sales Specialist

Good Guys
09.2003 - 11.2007
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effectivenesss.
  • Provided first-rate service to all customers and potential customers.

Education

High School Diploma -

Schurr High School
Montebello, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Store opening and closing
  • Sales expertise
  • Sales strategies
  • Guest relations
  • Payment processing
  • Sales training
  • Merchandise display
  • Product recommendations
  • Sales goals attainment

Interests

  • Enjoy participating in for overall physical and mental well-being
  • Backpacking and Hiking
  • Road Trips

Timeline

Sales Associate/Cashier Customer Service

Target
02.2023 - 02.2024

Personal Sales Consultant

Zales The Diamond Store
08.2020 - 10.2022

Sales Personnel

Nordstrom
04.2017 - 12.2019

Customer Service Lead

Blockbuster Video
02.2009 - 01.2017

Sales Specialist

Good Guys
09.2003 - 11.2007

High School Diploma -

Schurr High School

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Lana Zguro