Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Additional Information
Work Preference
Timeline

LaNadia Loving

Woodford,US

Summary

Dedicated proactive employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Food and Nutrition Supervisor

Compass Group USA
09.2023 - Current
  • Supervised daily operations of the store, including opening and closing routines; inventory management and stocking shelves; counting and balancing registers; and performing daily audits of merchandise displays, pricing accuracy, and store security measures.
  • Ensured the stores streamlined operations and accuracy by mastering the POS and Inventory management systems, along with systems Gem pay, Freedom Pay, and Efin, to determine performance to the budget. Performed cost analysis on menu items to maximize profits and minimize waste.
  • Supervised employees by leading weekly team meetings to discuss sales goals, upcoming promotions, and operational issues. Also, monitored sales performance of team members to ensure store goals were met or exceeded expectations.
  • Participated in weekly meetings with upper management to discuss store objectives and initiatives, including analyzing operational data such as sales figures, stock levels, and employee attendance records to identify areas needing improvement or optimization.
  • Built relationships with customers by providing friendly customer service, including dealing with customer complaints, with the goal to always rectify product and service issues. This included visiting the patients' rooms to get feedback on their meal service to see if any improvements need to be made to the food or the service.

Supervisor, Guest Services/Call Center

Kings Dominion
06.2019 - 08.2023
  • Directed and supervised a team of 15 employees in daily operations, demonstrating leadership by making improvements to work processes, helping to train others, and assisting staff with resolving complex customer issues and implementing targeted solutions.
  • Ensured smooth department operations by maintaining knowledge of company products and services to promptly resolve complaints and concerns, reviewing daily reports on call volume, sales, abandoned calls, and other statistics. Reviewed daily reports on call volume, sales, abandoned calls, and other statistics and monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided excellent service and attention to customers face-to-face or through phone conversations, delivering fast, friendly, and knowledgeable service for routine questions and service complaints. All with the goal of promoting high customer satisfaction by resolving problems with knowledgeable and friendly service and assisting customers with making payments or establishing payment plans to bring accounts current.

Volunteer

Ups Store
06.2016 - 03.2019
  • Operational responsibilities included preparing machines for printing, operating one- and two-color printing presses, platemakers, hydraulic paper cutters, and digital printers and copiers; operating mail processing equipment; manually sorting mail; and pulling, packing, and converting orders for shipment with computer-generated work orders.
  • Quality assurance responsibilities included reviewing packing slips and other documentation to properly box requested items for shipment, moving merchandise to retail areas, ensuring the racks and bins were neat and well-presented, fashion with the new products added to the shelves. Also, notified team leader of product discrepancies and equipment malfunctions.
  • Greeted store customers, offered assistance, and thanked each for patronage.

Education

High School Diploma -

Caroline High School, Milford, VA
06.2020

Bachelor of Science - Business Administration

University of Mary Washington, Fredericksburg, VA

Skills

  • Creative problem solving
  • POS and Sales Reporting
  • Financial Recordkeeping
  • Inventory Management
  • Time Management
  • Building brand awareness
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Transaction Processing
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Interpersonal Skills
  • Teamwork and Collaboration

Affiliations

  • Bachelors of Science in Business Administration, University of Mary Washington, May 2024 *Magna Cum Laude*
  • Minored in Entrepreneurship at the University of Mary Washington, May 2024
  • Deans list at the University of Mary Washington (Fall of 2020) with a 3.6 GPA
  • Held over a 3.0 GPA (Spring of 2020) at the University of Mary Washington
  • Presidents list at the University of Mary Washington (Fall of 2021)
  • Held over a 3.0 GPA (Spring of 2021) at the University of Mary Washington
  • Held over a 3.0 GPA (Fall of 2022) at the University of Mary Washington
  • Deans list at the University of Mary Washington (Spring of 2023) with a 3.7 GPA
  • Presidents list at the University of Mary Washington (Summer of 2023)
  • Vice President of the Native American Student Association at the University of Mary Washington

Accomplishments

  • Recognized as Employee of the month in January of 2023 for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Promoted from an Associate to Supervisor, in less than 12-months.

Additional Information

  • Actively engaged in community service.
  • Member of the James Farmer Scholar Program
  • Member of the NAACP at the University of Mary Washington
  • Member of Women of color at the University of Mary Washington

Work Preference

Work Type

Full TimeInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceWork from home optionPaid time offPaid sick leave401k matchHealthcare benefitsPersonal development programsTeam Building / Company RetreatsCompany CultureFlexible work hoursStock Options / Equity / Profit Sharing

Timeline

Food and Nutrition Supervisor - Compass Group USA
09.2023 - Current
Supervisor, Guest Services/Call Center - Kings Dominion
06.2019 - 08.2023
Volunteer - Ups Store
06.2016 - 03.2019
Caroline High School - High School Diploma,
University of Mary Washington - Bachelor of Science, Business Administration

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LaNadia Loving