Summary
Overview
Work History
Education
Skills
Timeline
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LANADIA REID

Charlotte

Summary

Motivated entry level representative committed to working in fast-paced environment while maintaining quality standards. Adept at learning new concepts and applying acquired knowledge of basic business functions.

Overview

6
6
years of professional experience

Work History

Sales Representative

Spectrum Business
03.2023 - 09.2024
  • Answer phones to assist customers with inquiries or issues on why They're wanting to cancel Their service
  • Explain services offered by the company that could be beneficial to the customer
  • Take notes of all customer calls for future reference
  • Met with potential companies in need of sales representatives to recommend services and plans
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Customer Service Representative

Advanced Center Technologies
01.2020 - 02.2023
  • Responsibility to respond to incoming calls from the customers, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Iqor
01.2019 - 12.2020
  • Talk to customers to understand their needs, research and resolve customer problems by navigating through multiple computer applications with speed and accuracy, also provide customers with information about additional products and services
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

West Charlotte High
06.2018

Skills

    Microsoft Software Proficiency

  • Customer service
  • Interpersonal communication skills
  • Sales expertise
  • Customer relations
  • Upselling and cross selling

Timeline

Sales Representative

Spectrum Business
03.2023 - 09.2024

Customer Service Representative

Advanced Center Technologies
01.2020 - 02.2023

Customer Service Representative

Iqor
01.2019 - 12.2020

High School Diploma -

West Charlotte High

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LANADIA REID