Lanae Hargrove
Little Elm,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. As well as Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CEO
Hargrove Personal Cares
Denver, CO
04.2022 - Current
- Ensured that all documentation is completed accurately according to state regulations.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Developed and implemented care management plan to address needs and goals.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Recruited, hired and trained new medical and facility staff.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
CEO
Royalty Creations Queens 102020 LLC
Denver, CO
01.2020 - Current
- Conducted thorough interview processes to appoint new department heads.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Represented the organization at conferences, events, and networking activities as needed.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Conducted presentations to outside groups to drive programs, policies and company objectives.
- Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
- Analyzed market trends and customer data to inform decision-making processes.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
Customer Service Representative
Dish Network Corp
Denver, CO
06.2015 - 11.2018
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Gathered customer feedback through surveys and used the data to improve customer service.
Childcare Provider
Lanae Cares
Denver, CO
08.2007 - 10.2013
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Maintained safe play environment.
- Sanitized toys and tables to maintain clean, safe environment.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
Education
CNA Certificate - Nursing Assistance
Emily Griffith Technical College
Denver, CO03-2005
High School Diploma -
East High School
Denver, CO05-2002
Some College (No Degree) -
Metropolitan State University of Denver
Denver, COSkills
- Mergers and Acquisitions
- Operational Excellence
- Financial Acumen
- Innovation Management
- Administrative Leadership
- Customer Relations
- Account Updating
- Inbound and Outbound Calling
- Problem-Solving Abilities
- Follow-Up Skills
- Data Collection
- Paperwork Processing
- High-Energy Attitude
- 10-Key
- Data Entry
Certification
- CNA Certified
- first aide
- cpr
Timeline
CEO
Hargrove Personal Cares
04.2022 - Current
CEO
Royalty Creations Queens 102020 LLC
01.2020 - Current
Customer Service Representative
Dish Network Corp
06.2015 - 11.2018
Childcare Provider
Lanae Cares
08.2007 - 10.2013
CNA Certificate - Nursing Assistance
Emily Griffith Technical College
High School Diploma -
East High School
Some College (No Degree) -
Metropolitan State University of Denver