Lanae McKinney
San Antonio,TX
Summary
Motivated professional offering a Bachelors degree in Social Science and Business. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Persuasive Sales Manager with expertise in outbound cold calling. Approaches every call with fresh mindset and tenacity to reach even toughest customers. Proven expertise in achieving sales goals
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Customer Enrollment Specialist
Thriveworks Counseling And Coaching
04.2024 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Documented all interactions with clients according to agency policy and procedures.
- Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.
- Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism at all times.
- Processed cancellations and rescheduling requests promptly while maintaining accurate records of changes.
- Responded to inquiries from customers regarding available timeslots for appointments.
- Reviewed and updated existing processes as needed, making sure they remained up-to-date with industry standards.
- Met regularly with management team to discuss progress towards goals and objectives related to appointment scheduling operations.
- Maintained accurate records of all scheduled appointments utilizing a database system.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Inbound Sales Representative
Extra Space Storage
01.2023 - 04.2024
- Responded to customer inquiries via phone, email and chat.
- Identified customer needs and recommended products accordingly.
- Provided accurate information regarding product features, pricing and availability.
- Processed payments, refunds and exchanges quickly and efficiently.
- Built strong relationships with customers through excellent service delivery.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Assisted customers with placing orders over the phone or online.
- Participated in regular training sessions on sales techniques and best practices.
- Closed sales by building rapport and overcoming objections.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Applied good listening skills to determine customer preferences and financial limits.
- Provided timely, courteous and knowledgeable responses to information requests.
Store Manager
Ashley Furniture
08.2019 - 12.2023
- Demonstrate an in-depth knowledge of products while providing an amazing experience to all customers
- Helped promote the continued success of the Ashley brand
- Contributed to my own success as well as the success of all fellow team members
- Lead the charge toward selling through coaching, feedback, follow-up and recognition
- Conduct motivating store meetings/pre-shift huddles; energize through positive communication
- Assist sales team through customer interaction, closing sales and making good selling business decisions
- Provide positive communication in the delivery of all company initiatives by adhering to the company’s Vision, Mission, & Values
- Complete operational duties with the assistance of a store administrator such as scheduling, payroll, reviewing of sales orders, in-house inventory, etc
- Lead the charge toward selling through coaching, feedback, follow
- Cultivate, inspire and lead a team of sales professionals to generate sales, while also providing guests with the best shopping experience in the industry
- Store appearance, cleanliness, organization and willingness to do what it takes to get the job done and making it a high priority to be able to create teams and processes while having direct access to ownership
- Provide an exceptional shopping experience
- Create a team of customer-focused sales professionals
- Exceed productivity goals
- Direct a team to clean/maintain/merchandise an entire showroom
- Provide solutions for all areas at the store level
- Complete necessary reports/paperwork
- Scheduling, payroll, reviewing of sales orders, in-house inventory.
Inside Sales Representative
Travel and Leisure
06.2021 - 06.2022
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated leads through cold calling potential clients.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Maintained detailed account records and contact logs to facilitate sales process.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Effectively present and deliver sales presentations by all company policies, compliance standards, and regulatory requirements while maintaining minimum performance goals (80% time)
Management Trainee
The Buckle
10.2018 - 08.2019
- Being able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Writing routine reports and correspondence
- Ability to effectively present information and respond to questions from groups of Managers, clients Guests, and the general public
- Support Store Manager by planning and leading the Team, daily reviewing with Teammates and participation in Team meetings
- Partner with the Store Manager to ensure that all OnBoarding new hire paperwork is promptly and accurately completed
- Prepare to be a Store Manager by collaboratively supervising Teammates in their store location with supervision from store management
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Responsibilities include recruiting, interviewing, training, reviewing, delegating, scheduling, and leading teammates
- Act as the Store Manager in their absence
- Ability to travel and cover other Stores within District based on business needs.
Assistant Manager
Sephora inside JCPenney
07.2017 - 10.2018
- Managing a staff of 5-10 employees at all times
- Report daily numbers as well as being acknowledged and in support of creating tasks and contests between the team to accomplish our monthly sales goals
- Being responsible for making sure the team is always on task as well as providing coaching in the moment with the associates to ensure we are utilizing every tool provided to meet sales goals
- Restructuring displays for updates with the new products
- Responsible for educating the team on new merchandise and sales and helped to train to build employees careers within the company.
Supervisor
Charlotte Russe
10.2016 - 07.2017
- Supervise and train associates
- Open and close store
- Keep store updated on proficiency for the month
- Maximize profits.
Sales Associate/Assistant manager
Rue21
09.2013 - 09.2016
- Provided excellent assistance in sales, product staging, communicating, and customer service
- Performed management tasks
- Worked as stock associate
- Drive and maximize store sales
- Control and minimize shrink
- Time management, strong leadership skills, and quick decision making.
Education
Graduation with diploma -
Jefferson High School Middle College for Advanced Studies Middle College Program
Portland, ORBachelors of Science -
University of Oregon
06.2019
Skills
- Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
- Proficiency in Web Navigation (Internet Explorer, Mozilla Firefox, Google Chrome)
- Proficiency in leadership
- Shift Scheduling
- Budget Administration
- Employee Training
- Store Merchandising
- Payroll Management
- Team Development
- Project Management
- Competitor Monitoring
- Promotional planning
- Store opening and closing procedures
- Cash Management
- Delegating Work
- Order Management
- Inventory Control
- Budget Development
- Problem-Solving
- Marketing and Promotions
Timeline
Customer Enrollment Specialist
Thriveworks Counseling And Coaching
04.2024 - Current
Inbound Sales Representative
Extra Space Storage
01.2023 - 04.2024
Inside Sales Representative
Travel and Leisure
06.2021 - 06.2022
Store Manager
Ashley Furniture
08.2019 - 12.2023
Management Trainee
The Buckle
10.2018 - 08.2019
Assistant Manager
Sephora inside JCPenney
07.2017 - 10.2018
Supervisor
Charlotte Russe
10.2016 - 07.2017
Sales Associate/Assistant manager
Rue21
09.2013 - 09.2016
Graduation with diploma -
Jefferson High School Middle College for Advanced Studies Middle College Program
Bachelors of Science -
University of Oregon