Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Lanae Solis

Lanae Solis

Menifee,CA

Summary

Dynamic sales associate with exceptional customer service skills honed at Bath & Body Works. Proven ability to enhance store appeal and foster customer loyalty through effective teamwork and problem-solving. Adept at cash handling and display setup, consistently ensuring product availability and a welcoming environment for shoppers.

Overview

7
7
years of professional experience

Work History

Sales Associate

Bath & Body Works
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Barista

Dunkin' Brands
10.2020 - 03.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Sandwich Artist

Jersey Mike's Subs
09.2018 - 03.2019
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.

Education

High School Diploma -

Accelerated Learning Center
Phoenix, AZ
02.2020

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Exceptional customer service
  • Store opening and closing
  • Display setup

Timeline

Sales Associate

Bath & Body Works
10.2023 - Current

Barista

Dunkin' Brands
10.2020 - 03.2022

Sandwich Artist

Jersey Mike's Subs
09.2018 - 03.2019

High School Diploma -

Accelerated Learning Center

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