LaNae Stewart
Austintown,OH
Summary
Customer Service Specialist with over 6 years of experience in customer-facing roles. Demonstrated expertise in phone etiquette, cash handling, and call center operations. Proven ability to manage inbound calls, resolve issues, and ensure high levels of customer satisfaction. Strong work ethic and adaptability, with a focus on enhancing service efficiency and fostering positive team collaboration. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AI Data Trainer
Outlier AI
Austintown, OH
10.2025 - 12.2025
- Analyzed data quality to ensure accuracy and relevance.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Completed day-to-day duties accurately and efficiently.
Independent Contractor | Customer Service Specialist
NexRep LLC
Austintown
12.2024 - 05.2025
- Handled inbound calls with professionalism and courtesy, ensuring customer satisfaction.
- Demonstrated strong phone etiquette and communication skills in all interactions.
- Utilized problem-solving skills to address and resolve customer inquiries efficiently.
- Maintained a positive and empathetic demeanor, enhancing customer experience.
- Provided contact center services for a company specializing in outsourced customer support solutions.
Hostess/Cashier/Kitchen | Customer Service Associate
Bob Evans Restaurants
Youngstown
07.2018 - 11.2024
- Delivered exceptional customer service, contributing to a positive dining experience.
- Managed cash handling and transactions with accuracy and integrity.
- Processed carryout and online orders, ensuring timely and correct delivery.
- Collaborated with team members to maintain a smooth and efficient operation.
- Prepared food items according to company standards, ensuring quality and consistency.
- Worked in a family-style restaurant chain known for its homestyle meals, providing front-line customer service.
Education
Certificate - Accounting
DeVry University
Edina, MN05-2026
High school diploma or GED -
Cardinal Mooney High School
Youngstown01.2018
Skills
- Cash handling and cashiering
- Hospitality service
- Phone etiquette
- Working under pressure
- Fast learner
- Script reading
- Call center experience
- Order entry
- Data analysis
- Customer service
- Time management
- Attention to detail
- Multitasking
- Team collaboration
- Quality control
Certification
- Accident & Health Insurance License
- Life Insurance License
Hobbies and Interests
- Crocheting, I'm a beginner so I know how to make small things.
- Reading, I love a good Sci-Fi Romance book.
Languages
English, Fluent
Personality Strengths
- Conventional - Adheres to established processes and methods
- Opportunistic - Comfortable with ambiguity and dynamic environments
- Autonomous - Independently drives results
- Accommodating - Diplomatic and accepting of others' needs
- Composed - Remains calm under pressure
Timeline
AI Data Trainer
Outlier AI
10.2025 - 12.2025
Independent Contractor | Customer Service Specialist
NexRep LLC
12.2024 - 05.2025
Hostess/Cashier/Kitchen | Customer Service Associate
Bob Evans Restaurants
07.2018 - 11.2024
Certificate - Accounting
DeVry University
High school diploma or GED -
Cardinal Mooney High School