Summary
Overview
Work History
Education
Skills
Timeline
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Lanai Nettles

Waycross,GA

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

12
12
years of professional experience

Work History

Sr. Cust Serv Rep

1st Franklin Financial
02.2022 - Current
  • Responsible for overseeing and managing over 200 accounts regularly
  • Generating revenue increases of 15% in 2023 so far
  • Collecting 90% of total delinquents
  • Increasing revenue by pursuing charged off accounts
  • Building solid relationships with dealers, customers and prospective dealers
  • Developing all skills and knowledge that relates to the job duties within myself and coworkers.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Office Manager

Meeks Home & Office Cleaning
04.2015 - 02.2022
  • Managed schedules for a team of 5
  • Hired, trained and on-boarded employees as necessary
  • Slashed office expenditure by 20%
  • Marketed online and in the community to build over 35% growth.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Branch Manager

Georgia Auto Pawn
12.2011 - 04.2015
  • Hired, trained and on-boarded employees
  • Led a team of 3 to surpass growth goals for 3 consecutive years
  • Marketed to surrounding counties
  • Built relationships within the community that contributed to bettering lives of those in need
  • Reduced uncollectible accounts by 23%
  • Grew repeat customer business over 50%.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Education

Bachelor of Science in Business -

Kaplan University
06.2011

Associate of Science - Accounting

Okefenokee Technical College
Waycross, GA
06.2008

Skills

  • Marketing
  • Customer Service
  • Collections
  • Communication
  • Training
  • Data Analysis
  • Sales
  • Time management
  • Relationship building
  • Targeting opportunities
  • Recruitment
  • Organization
  • Problem Solving
  • Collaboration
  • Critical Thinking
  • Active Listening
  • Paperwork Processing
  • Technical Troubleshooting
  • Customer Support
  • Telephone Reception
  • Needs Analysis
  • Market Research
  • Records Management
  • Sales Reporting
  • Contract Negotiation
  • Lead Generation
  • Data Analytics
  • Analytical Reasoning
  • Payment Acceptance
  • Past Due Balance Management
  • Accounts Payable Specialist
  • Performance Improvement
  • Insurance Requirements
  • Skip Tracing
  • Management Support
  • Delinquent Account Management
  • Contract Preparation
  • Upselling
  • Business Development
  • Product Sales
  • Payment Processing
  • Customer Needs Assessment
  • Financial Statements Expertise
  • Data Compilation
  • Oral and Written Communications
  • Proficient in Microsoftl, GoldTrak, CIM, DL4, Teams, Zoom
  • Delinquency Monitoring
  • Collateral Risk
  • Customer Relations
  • Financial Statement Review
  • Loan Recommendations
  • Credit Validations
  • Compliance Assessments
  • Credit Decisions

Timeline

Sr. Cust Serv Rep

1st Franklin Financial
02.2022 - Current

Office Manager

Meeks Home & Office Cleaning
04.2015 - 02.2022

Branch Manager

Georgia Auto Pawn
12.2011 - 04.2015

Bachelor of Science in Business -

Kaplan University

Associate of Science - Accounting

Okefenokee Technical College

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Lanai Nettles