Lanaia Guadalupe
Morrisville,North Carolina
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
6
6
years of professional experience
Work History
On Demand Fulfillment Associate
Target
10.2023 - Current
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
Customer Service Representative
Five Below
01.2023 - 05.2023
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Seasonal Fulfillment Associate
Target
10.2022 - 01.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Ice Cream Maker and Team Leader
Handel's Homemade Ice Cream
06.2022 - 10.2022
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Operated ice cream machine and stored food properly by adhering to food safety policies and procedures.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Increased brand recognition through participation in local events such as farmers'' markets or food festivals where our products were showcased.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved marketing to attract new customers and promote business.
Temporary Assistant Teacher
The Goddard School For Early Childhood Development
04.2022 - 07.2022
- Monitored and reported student progress and development, offering mentoring as needed.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Delivered supplementary lessons and practice assignments.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Customer Service Representative
Circle K
10.2021 - 04.2022
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Seasonal Fulfillment Associate
Target
11.2021 - 02.2022
- Followed orders precisely for correct items, sizes and quantities.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Picked and packed order items.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Sandwich Artist
Jersey Mike's Subs
03.2021 - 07.2021
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Trained team members to prepare sandwiches and other items according to instructions.
Embroidery Machine Operator
Spiral Graphics
01.2020 - 07.2020
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Contributed to team goals by effectively communicating progress updates and collaborating on challenging projects when needed.
- Operated computerized embroidery machine to complete work to order specification.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
- Conducted routine back up of computer to secure digitized files and patterns.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Executed installation of embroidery hoops and apparatus to hold fabric tight.
- Coordinated closely with fellow operators, sharing knowledge and insights that led to greater efficiency within the department.
- Increased efficiency with effective thread color changes and machine adjustments for various projects.
- Collaborated with supervisor to obtain special instructions on work patterns and new designs.
- Designed proof sample to submit to client for approval.
- Achieved consistent results by properly aligning fabrics on the embroidery hoop before starting each project.
Seasonal Customer Service Representative
Kohls Department Store
09.2019 - 02.2020
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Before- and After-School Counselor
SAIL, Inc
08.2018 - 01.2019
- Logged information regarding naps, feedings, and any medications administered.
- Provided structured time management strategies for homework completion, reducing stress levels for both students and their families at home.
- Developed strong relationships with parents and guardians, ensuring clear communication regarding program updates and individual progress.
- Encouraged inclusivity among students by facilitating team-building activities that promoted cooperation respect between peers from different backgrounds.
- Coordinated extracurricular clubs based on student interest, encouraging active involvement in their passions beyond academics.
- Identified and addressed concerns of incoming students and parents.
- Assisted in potty training and toilet hygiene.
- Evaluated students'' progress regularly, adapting programming as needed to address individual strengths and weaknesses.
- Assisted in the planning and execution of special events, such as family nights, fundraisers, and community outreach initiatives.
- Created and implemented activities to promote language development.
- Responded to inquiries from parents and guardians.
- Maintained accurate attendance and participation records, ensuring compliance with state regulations for childcare programs.
Education
Apex High School
Apex, NC05.2019
Skills
- Start Up Procedures
- Materials Management
- Problem-Solving
- Computer-assisted diagnostics
- Customer Service
- Tech-Savvy
- Works Well Under Pressure
- Workload Management
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
On Demand Fulfillment Associate
Target
10.2023 - Current
Customer Service Representative
Five Below
01.2023 - 05.2023
Seasonal Fulfillment Associate
Target
10.2022 - 01.2023
Ice Cream Maker and Team Leader
Handel's Homemade Ice Cream
06.2022 - 10.2022
Temporary Assistant Teacher
The Goddard School For Early Childhood Development
04.2022 - 07.2022
Seasonal Fulfillment Associate
Target
11.2021 - 02.2022
Customer Service Representative
Circle K
10.2021 - 04.2022
Sandwich Artist
Jersey Mike's Subs
03.2021 - 07.2021
Embroidery Machine Operator
Spiral Graphics
01.2020 - 07.2020
Seasonal Customer Service Representative
Kohls Department Store
09.2019 - 02.2020
Before- and After-School Counselor
SAIL, Inc
08.2018 - 01.2019
Apex High School