Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lana J. McKean

Associate Broker-
Grantsville,UT

Summary

Dynamic Associate Broker at Davidson Realty with strong negotiation skills and a proven track record in client service. Expert in real estate law and compliance, I enhance client satisfaction by proactively resolving issues and facilitating smooth transactions. Committed to building lasting relationships and driving successful outcomes in property management.

Results-driven real estate professional prepared to leverage industry knowledge and client-centric approach to excel in brokerage roles. Proven ability to navigate complex transactions and deliver value through market insights and strategic negotiation. Collaborative team player with focus on achieving targets and adapting to dynamic environments, showcasing skills in market analysis and client relationship management.

Overview

44
44
years of professional experience

Work History

Associate Broker

Davidson Realty,Berkshire Hathaway,Realty Path
01.2000 - Current
  • Assisted in researching market trends and property values to support client decision-making.
  • Collaborated with senior brokers to prepare property listings and marketing materials.
  • Learned and utilized CRM software to manage client interactions and follow-ups effectively.
  • Supported the coordination of open houses and property showings for potential buyers.
  • Engaged in continuous learning of real estate regulations and compliance standards.
  • Participated in team meetings to discuss strategies for improving client service and outreach efforts.
  • Assisted clients in negotiating contracts for optimal results, ensuring their interests were protected throughout the process.
  • Developed strong communication skills through interactions with clients and industry professionals.
  • Mentored junior associates, sharing industry expertise to help them develop their skills and build successful careers in the field.
  • Proofed documents for grammar errors and to check accuracy of details.
  • Successfully closed deals in a timely manner by facilitating smooth communication between parties involved in transactions while minimizing delays or complications.
  • Researched customer issues to find effective solutions.
  • Improved overall client experience by proactively addressing issues throughout transactions, resulting in high levels of satisfaction from start to finish.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Set up virtual home tours, in-person visits, and open houses for properties.
  • Coordinated rental agreements for [Type] properties, keeping occupancy high and helping renters find suitable spaces.
  • Arranged for inspections and surveys of sold properties.
  • Assisted in compiling comparative market analysis reports for prospective clients.
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Monitored market trends regularly to stay informed about current conditions and advise clients accordingly for strategic decision-making purposes.
  • Coordinated property showings and open houses effectively, ensuring a seamless process for clients and potential buyers or tenants.
  • Ensured compliance with real estate regulations by staying up-to-date on industry changes and maintaining accurate records for all transactions.

Route Sales Representative

Schwanns Foods
06.1996 - 09.2000
  • Managed daily route planning and scheduling for efficient product delivery.
  • Developed strong customer relationships through regular communication and service excellence.
  • Conducted inventory audits to ensure product availability and accuracy in stock levels.
  • Implemented best practices for safe vehicle operation and compliance with regulations.
  • Trained new team members on sales techniques and operational procedures.
  • Analyzed sales trends to identify opportunities for revenue growth within assigned routes.
  • Collaborated with warehouse staff to streamline order fulfillment processes, reducing delays.
  • Resolved customer issues promptly, enhancing overall satisfaction and loyalty to products offered.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Expanded client base by consistently seeking out new opportunities for sales growth.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.

Security SLC International / Skaggs Drug Center

Webb Security/Scaggs Drug
01.1982 - 11.1985

Surveillance of people, checked bags Walked the slc airport checked for any bags that were left unattended worked directly with supervisor.

Skaggs Drug Center watched over store making sure no inventory was taken by different individuals were not shop lifting. If we took them into custody we would detain them and call the local police . Also worked directly with local law in-focement.

Education

High School Diploma -

Stringham Real Estate School
Murray, UT
06-2000

Skills

  • Strong negotiation skills
  • Lease agreements
  • Property management
  • Time management mastery
  • Conflict resolution
  • Client service
  • Sales strategy development
  • Client rapport
  • Home staging techniques
  • Real estate law
  • Business relationship building
  • Relationship management
  • Compliance adherence

Languages

English

Timeline

Associate Broker

Davidson Realty,Berkshire Hathaway,Realty Path
01.2000 - Current

Route Sales Representative

Schwanns Foods
06.1996 - 09.2000

Security SLC International / Skaggs Drug Center

Webb Security/Scaggs Drug
01.1982 - 11.1985

High School Diploma -

Stringham Real Estate School
Lana J. McKeanAssociate Broker-